cTrader 5.0(20) Issues

Created at 01 Aug 2024, 00:21
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yaroslav.verstiuk

Joined 10.01.2024

cTrader 5.0(20) Issues
01 Aug 2024, 00:21


Below are some issues I've noticed while using cTrader on Mac.

System Info:

MacBook Pro 16 M3

MacOS Sonoma 14.6

 

Connection Issues

During trading sessions I am having issues when app randomly reconnects, internet connection is stable on my side. This happens when app is open for some time, this is causing issues especially during quick trades when I try manually to close position on the chart but it just disconnects and chart disappears.

 

Could not close app

In some cases when I try to close app, I click yes on modal window to confirm that I want to close but instead of closing it disconnects and after that I can't close it anymore, I need only to use force close option in MacOS to quit app

 

Quick trade lot input bar

If you will look into screenshot below you can see that input bar is transparent visually and if it happens that you have order line on char behind that bar, when you click on bar to enter lots it also selects that order behind bar. If to compare with Windows or web app , its not behaving like that

 

Slower Order execution 

I noticed that compare to Windows or web version when I click through quick trade button to place order , even when its happens not during peak hours of trading session there is much bigger delay from when I click on button and order actually executed, I know it might be broker related, below is screenshot of my connection ping 

 

Overall app is much better compare to previous versions, and I hope features will be added soon to equally match with Windows platform.

Especially most important update would be to add symbol info panel and ability to customize toolbar and add timeframes. 


@yaroslav.verstiuk
Replies

yaroslav.verstiuk
08 Aug 2024, 13:59 ( Updated at: 09 Aug 2024, 06:00 )

cTrader Reload issue

Can you please fix reload issue as its causing a lot of problems 


@yaroslav.verstiuk

PanagiotisCharalampous
09 Aug 2024, 06:15

RE: cTrader Reload issue

yaroslav.verstiuk said: 

Can you please fix reload issue as its causing a lot of problem

Hi there,

Which exact issue are you referring to? Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 


@PanagiotisCharalampous

akhilascoder
26 Sep 2024, 07:50

I can add to this thread. I noticed that the “Close” button to close all positions is not working. It's not working for a while now (more than 2 months). I'm using Version 5.0 (20)


@akhilascoder