NO visibility of OPEN trades on Subscriber subs acct
NO visibility of OPEN trades on Subscriber subs acct
27 Jan 2025, 06:22
In the above, there is CLEAR evidence of some open trades as equity is now lesser than balance, indicating some open floating trades. Not only am i as a subscriber unable to view those open trades on my subs acct, system also decided to erase the calculation for margin etc. This meant that i dont even know if and when i might get margin call, whether i should make a decision to quit the signals. Spotware have you decided to make subscribers life more miserable? You enable hiding SP open trades and NOW SUBSCRIBERS open trades? Whats happening? This is totally crazy and unacceptable! Please fix asap
Athena
27 Jan 2025, 06:50
Hi all, i found out why. I was login via ct.spotware.com instead of my brokerage ctrader url eg ct.brokeragename.com. When i am login via my brokerage ctrader url. I can now view the open trades. FYI, the open trade tab on my subs acct has been visible for 2weeks before last friday 24Jan2025 while i login via ct.spotware.com. Anyone like to comment on why this happened? (*NOTE: the view of open trades have always been visible to subscribers on subscribers own acct, even if SP hide his/her own open trades. It has been working well for few years even and i have always login via spotware url instead after spotware introduce capability to view other brokerage ctrader under their url. I have never anticipated or experienced inability to view my own open trades in my subs acct
@Athena