[Bug report 6][Blank Screen After Closing WebView2 Processes]
Created at 02 Jan 2025, 15:39
[Bug report 6][Blank Screen After Closing WebView2 Processes]
02 Jan 2025, 15:39
Hi,
I. Description:
- After manually terminating Microsoft Edge WebView2 processes via Task Manager, the “Copy” menu in cTrader Desktop displays a blank screen without any content.
- Additionally, no error message or warning is displayed, leaving the user without feedback about the issue.
- The expected behavior would be for the required processes to restart automatically and for the application to notify the user if something goes wrong.
II. Steps to Reproduce:
- Launch cTrader Desktop.
- Open the Trade menu.
- Observation: No Microsoft Edge WebView2 processes are started (as shown in the image from point 1.1 at this link).
- Open the Copy menu.
- Observation: Six Microsoft Edge WebView2 child processes are created.
- Open the Trade menu again.
- In Task Manager, manually terminate (End Task) all six Microsoft Edge WebView2 child processes, until no such processes remain.
- Return to the Copy menu.
III. Observed Result:
- The Copy menu displays a blank screen without any content.
- No error message or warning is displayed to inform the user about the missing processes or an issue with the menu.
IV. Expected Result:
- The application should automatically restart the necessary WebView2 processes when accessing the Copy menu.
- If restarting processes fails, the application should display an error message or warning to inform the user about the issue.
V. System Specifications:
- cTrader Desktop version: 5.1.11.36230
- Operating System: Windows 10 Pro (Version 22H2)
VI. What do you think about this bug / topic ?
Thank you for considering this request and I’m happy to provide additional details or insights if needed.