Strategy not coying

Created at 14 Mar 2024, 15:51
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gfollmer

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Joined 26.02.2024

Strategy not coying
14 Mar 2024, 15:51

Dear CTrader team @PanagiotisCharalampous @Spotware

I hope all is well with you. 

I have invested in a copy strategy but it seems like it's not copying at all. Even though the master trader is working business as usual, I am still zero. My other strategies are working well so this is definitely not a problem with my broker. 

Would you please check this as soon as possible. I have already lost more than U$2K of profits in the last days by not copying it. 

Thank you.

Kind regards

G.follmer

@gfollmer
Replies

gfollmer
15 Mar 2024, 07:43 ( Updated at: 15 Mar 2024, 07:57 )

Hi @PanagiotisCharalampous @Spotware 

Looking forward to your response. Thanks

@gfollmer

PanagiotisCharalampous
15 Mar 2024, 07:57

Hi there,

Please provide us with the following information

  1. Strategy name
  2. Your follower account number and your broker.
  3. Screenshots from history for the Strategy and your account showing that the trades are missing

Best regards,

Panagiotis

@PanagiotisCharalampous

gfollmer
15 Mar 2024, 08:07 ( Updated at: 15 Mar 2024, 11:58 )

RE: Strategy not coying

PanagiotisCharalampous said: 

Hi there,

Please provide us with the following information

  1. Strategy name
  2. Your follower account number and your broker.
  3. Screenshots from history for the Strategy and your account showing that the trades are missing

Best regards,

Panagiotis

Hi @PanagiotisCharalampous

See below: 

 

 

The instrument being traded should not be a problem as it is being copied successfully in the other strategy. The leverage also shouldn't be a problem as I have high leverage and funds are also material enough, so I have no idea why it's not working. 

Thanks

G.follmer

 

@gfollmer

PanagiotisCharalampous
15 Mar 2024, 12:28

Hi Guilherme,

Trading seems to be blocked for your account. Please talk to your broker.

Best regards,

Panagiotis

@PanagiotisCharalampous

gfollmer
15 Mar 2024, 15:49 ( Updated at: 15 Mar 2024, 21:18 )

RE: Strategy not coying

PanagiotisCharalampous said: 

Hi Guilherme,

Trading seems to be blocked for your account. Please talk to your broker.

Best regards,

Panagiotis

Hi @PanagiotisCharalampous

I just spoke to Konstantinos Therapis from supportteam@fpmarkets.com and he said they have nothing to do with this, it has to be checked directly with the service provider. 
What do you reckon we should do in this case? 

Clearly something is wrong in either the platform or broker, if a meeting is necessary please let me know. 

Appreciate your support! 

Thanks

G.follmer  

@gfollmer

PanagiotisCharalampous
16 Mar 2024, 11:01

RE: RE: Strategy not coying

guilherme.follmer said: 

PanagiotisCharalampous said: 

Hi Guilherme,

Trading seems to be blocked for your account. Please talk to your broker.

Best regards,

Panagiotis

Hi @PanagiotisCharalampous

I just spoke to Konstantinos Therapis from supportteam@fpmarkets.com and he said they have nothing to do with this, it has to be checked directly with the service provider. 
What do you reckon we should do in this case? 

Clearly something is wrong in either the platform or broker, if a meeting is necessary please let me know. 

Appreciate your support! 

Thanks

G.follmer  

Hi Guilherme,

Our assessment is that trading is disabled by the broker and it's their responsibility to help you, since you are their client, not ours. If they cannot figure out how to solve the problem, they should contact us directly.

Best regards,

Panagiotis

@PanagiotisCharalampous
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