copytrader does not copy my trades

Created at 10 Aug 2023, 11:11
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almarcha10

Joined 10.08.2023

copytrader does not copy my trades
10 Aug 2023, 11:11


I have an account coming from my strategy and the trades I make are not copied to the investor who copies my strategy, and the account has money and the leverage is the same or similar


@almarcha10
Replies

Spotware
11 Aug 2023, 04:31

Dear trader,

Please provide us with the following information 

  1. Strategy name and link
  2. Follower accounts and brokers
  3. Screenshots from both accounts with the exact trades that have not been copied

Best regards,

cTrader Team


@Spotware

almarcha10
11 Aug 2023, 10:26 ( Updated at: 21 Dec 2023, 09:23 )

RE: copytrader does not copy my trades

I have attached the last operations of the week that have not been copied. I have tried lots from 0.01 to 0.10, but it has not copied in any way, whether in the real account or in the demo account.

Strategy name and link:

Only gold

https://ct.icmarkets.com/copy/strategy/69716

 


@almarcha10

Spotware
11 Aug 2023, 12:19

Dear trader,

Your accounts have a 1:1 leverage. You will need a higher leverage in order to follow this strategy.

Best regards,

cTrader Team


@Spotware

almarcha10
11 Aug 2023, 14:26

RE: copytrader does not copy my trades

Spotware said: 

Dear trader,

Your accounts have a 1:1 leverage. You will need a higher leverage in order to follow this strategy.

Best regards,

cTrader Team

 OK, I've already put the other account with the same leverage as the account I traded, at 1:100, so I should copy the trades I perform on one account to the other?


@almarcha10

Spotware
14 Aug 2023, 04:41

Dear trader,

If your follower accounts have the same or higher leverage and the same or higher balance, there should not be any issue.

Best regards,

cTrader Team


@Spotware

almarcha10
14 Aug 2023, 09:04

RE: copytrader does not copy my trades

Spotware said: 

Dear trader,

If your follower accounts have the same or higher leverage and the same or higher balance, there should not be any issue.

Best regards,

cTrader Team

Well, on Friday I was operating and the accounts are at the same leverage, maybe not at the same value, but I opened positions of 0.01 to test and I didn't copy them either, could there be some other problem? So if I withdraw the money from the copy I lose €90


@almarcha10

Spotware
14 Aug 2023, 09:54

Dear trader,

To investigate further, we need the same information as before. Please provide us with the same screenshots as you did in the last post.

Best regards,

cTrader Team


@Spotware

almarcha10
14 Aug 2023, 10:27 ( Updated at: 21 Dec 2023, 09:23 )

RE: copytrader does not copy my trades

Spotware said: 

Dear trader,

To investigate further, we need the same information as before. Please provide us with the same screenshots as you did in the last post.

Best regards,

cTrader Team


@almarcha10

Spotware
14 Aug 2023, 11:20

Dear trader,

Did you create a new following account after you have changed your account's leverage? If not, please stop following with the old account and restart following with a new one, since the old one will still have the old leverage.

Best regards,

cTrader Team


@Spotware

almarcha10
14 Aug 2023, 11:37

RE: copytrader does not copy my trades

Spotware said: 

Dear trader,

Did you create a new following account after you have changed your account's leverage? If not, please stop following with the old account and restart following with a new one, since the old one will still have the old leverage.

Best regards,

cTrader Team

I have changed the leverage to the old account... and it appears to me that both have the same leverage. and if I withdraw the money from the investment I lose €91


@almarcha10

Spotware
15 Aug 2023, 05:21

RE: RE: copytrader does not copy my trades

almarcha10 said: 

Spotware said: 

Dear trader,

Did you create a new following account after you have changed your account's leverage? If not, please stop following with the old account and restart following with a new one, since the old one will still have the old leverage.

Best regards,

cTrader Team

I have changed the leverage to the old account... and it appears to me that both have the same leverage. and if I withdraw the money from the investment I lose €91

Dear trader,

You need to stop following the strategy and restart with a new account. If your follower accounts has not followed the strategy's trades, then you should not lose any amount.

Best regards,

cTrader Team


@Spotware

Spotware
17 Aug 2023, 11:12

Dear trader,

As far as we can see both accounts still have a leverage of 1:1

Best regards,

cTrader Team


@Spotware

almarcha10
17 Aug 2023, 20:50

RE: copytrader does not copy my trades

Spotware said: 

Dear trader,

As far as we can see both accounts still have a leverage of 1:1

Best regards,

cTrader Team

If you look closely at the last screenshot, the leverage of the real accounts is the same 1:100, I only need to change the DEMO account but the real ones are the same


@almarcha10

Spotware
18 Aug 2023, 05:41 ( Updated at: 21 Dec 2023, 09:23 )

Dear trader,

Here is what we see

 

Best regards,

cTrader Team


@Spotware