strategy reactivation

salab76
03 May 2023, 16:52

This is the correct page to request assistance?

This morning I interrupted the supply because I wanted to change the description and I no longer wanted to enable the demo copy but it won't let me do it

I don't even see the possibility of completely deleting it and creating a new one

How can I do???

Spotware
04 May 2023, 10:48

Dear trader,

Thank you for reporting this issue. Can you please provide us with your cTrader ID and an approximate date and time when you attempted this operation?

Best regards,

cTrader Team

salab76
04 May 2023, 11:59

RE:

Spotware said:

Dear trader,

Thank you for reporting this issue. Can you please provide us with your cTrader ID and an approximate date and time when you attempted this operation?

Best regards,

cTrader Team

my ctrader id is: salab76@gmail.com

it never let me change even the description of the strategy giving it seems to me the same error...

yesterday morning around 10 I interrupted the strategy supply service thinking I could change the settings.

now I can only restart the strategy with the previous settings but it won't let me change them

salab76
04 May 2023, 12:44

RE: RE:

salab76 said:

Spotware said:

Dear trader,

Thank you for reporting this issue. Can you please provide us with your cTrader ID and an approximate date and time when you attempted this operation?

Best regards,

cTrader Team

 

 

my ctrader id is: salab76@gmail.com

it never let me change even the description of the strategy giving it seems to me the same error...

yesterday morning around 10 I interrupted the strategy supply service thinking I could change the settings.

now I can only restart the strategy with the previous settings but it won't let me change them

 

 

 

also wanted to ask how long it takes to restore this situation because I can't spend days with the strategy on standby

if the problem doesn't solve you quickly, you could also try to reset my account 1054440 as "a supplier" and do it all over again

The important thing is that the strategy is restarted as soon as possible.

for this type of assistance you only have this channel or there is a chat?

Spotware
04 May 2023, 13:00

Dear trader,

Thank you for the additional information. Can you please be more specific about the time you pressed the button and received this message. If you cannot remember, please try this again and provide us with the exact time so that we can check the logs.

Best regards,

cTrader Team

salab76
04 May 2023, 13:21 ( Updated at: 21 Dec 2023, 09:23 )

RE:

Spotware said:

Dear trader,

Thank you for the additional information. Can you please be more specific about the time you pressed the button and received this message. If you cannot remember, please try this again and provide us with the exact time so that we can check the logs.

Best regards,

cTrader Team

salab76
04 May 2023, 13:21 ( Updated at: 21 Dec 2023, 09:23 )

RE:

Spotware said:

Dear trader,

Thank you for the additional information. Can you please be more specific about the time you pressed the button and received this message. If you cannot remember, please try this again and provide us with the exact time so that we can check the logs.

Best regards,

cTrader Team

try to see the logs of yesterday but in any case I did it even now it gives me the same error

salab76
04 May 2023, 13:42 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE:

salab76 said:

Spotware said:

Dear trader,

Thank you for the additional information. Can you please be more specific about the time you pressed the button and received this message. If you cannot remember, please try this again and provide us with the exact time so that we can check the logs.

Best regards,

cTrader Team

 

try to see the logs of yesterday but in any case I did it even now it gives me the same error

 

link Video

salab76
04 May 2023, 16:12 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE: RE:

salab76 said:

salab76 said:

Spotware said:

Dear trader,

Thank you for the additional information. Can you please be more specific about the time you pressed the button and received this message. If you cannot remember, please try this again and provide us with the exact time so that we can check the logs.

Best regards,

cTrader Team

 

try to see the logs of yesterday but in any case I did it even now it gives me the same error

 

 

 

link Video

basterebbe eliminare 

salab76
04 May 2023, 16:22 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE: RE: RE:

salab76 said:

salab76 said:

salab76 said:

Spotware said:

Dear trader,

Thank you for the additional information. Can you please be more specific about the time you pressed the button and received this message. If you cannot remember, please try this again and provide us with the exact time so that we can check the logs.

Best regards,

cTrader Team

 

try to see the logs of yesterday but in any case I did it even now it gives me the same error

 

 

 

link Video

 

 

basterebbe eliminare 

How soon do you think you will solve this problem because otherwise I will restart the copy with the same settings as before.

The problem is that as soon as I restart copying, the usual demo accounts hook up instantly!!!

and I simply wanted to forbid this

Spotware
05 May 2023, 08:43

Dear trader,

The problem seems to be the account you use to collect your fees. This account cannot be used to collect fees anymore. Please contact your broker to create you a new live account yo use for fee collection.

Best regards,

cTrader Team