I can't modify my strategy's description.

Created at 04 Apr 2023, 18:13
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RainbowJ

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Joined 04.04.2023

I can't modify my strategy's description.
04 Apr 2023, 18:13

I can't modify my strategy's description, even if I delete all and just write "a" i can't save it.
It says: " Sorry, we're unable to process your request right now. Please, try again later or contact customer support."
I tried multiple times, and nothing changed. Can you help me?

 

@RainbowJ
Replies

Spotware
05 Apr 2023, 09:42

Dear trader,

Do you still experience this issue?

Best regards,

cTrader Team

@Spotware

RainbowJ
05 Apr 2023, 10:00

RE:

Spotware said:

Dear trader,

Do you still experience this issue?

Best regards,

cTrader Team

Yes, still not working.

@RainbowJ

Spotware
05 Apr 2023, 10:04

Dear trader,

Can you please provide us with the complete screenshot of the UI so that we can see the strategy name and broker?

Best regards,

cTrader Team

@Spotware

RainbowJ
05 Apr 2023, 10:12 ( Updated at: 21 Dec 2023, 09:23 )

Spotware said:

Dear trader,

Can you please provide us with the complete screenshot of the UI so that we can see the strategy name and broker?

Best regards,

cTrader Team

@RainbowJ

Spotware
05 Apr 2023, 10:36

Dear trader,

Can you perform a hard refresh (Ctrl+F5) of the page and let us know if this resolves the issue?

Best regards,

cTrader Team

@Spotware

RainbowJ
05 Apr 2023, 10:38

RE:

Spotware said:

Dear trader,

Can you perform a hard refresh (Ctrl+F5) of the page and let us know if this resolves the issue?

Best regards,

cTrader Team

Nothing changed. Also tried via TopFX cTrader client and the problem is the same.

@RainbowJ

Spotware
05 Apr 2023, 10:50

Dear trader,

Thank you. Please provide us with the following information

  • cTrader ID
  • Strategy Account Number
  • Approximate time you tried to update the description and received this message

Best regards,

cTrader Team

@Spotware
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