Strategy invisible

Created at 10 Mar 2023, 04:50
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HVofficiel's avatar

HVofficiel

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Joined 21.12.2022

Strategy invisible
10 Mar 2023, 04:50

Hello Team, 

 

Our strategies are not showing, and do not show in search. the invisible text shows top right. Please note we meet all conditions. this happened twice this month. 

 

Regards

 

@HVofficiel
Replies

Spotware
10 Mar 2023, 08:25

Dear trader,

Please let us know the following

  1. Your strategy name
  2. The exact date and time you receive this message
  3. The position that is currently opened at the time you receive the message
  4. The deal that was closed in less that 24h since the time you received this message

Best regards,

cTrader Team

@Spotware

HVofficiel
10 Mar 2023, 14:24

RE:

Spotware said:

Dear trader,

Please let us know the following

  1. Your strategy name
  2. The exact date and time you receive this message
  3. The position that is currently opened at the time you receive the message
  4. The deal that was closed in less that 24h since the time you received this message

Best regards,

cTrader Team

Hi, 

Thank you for your response, please find requested details. 

  1. They are 3 strategies, ( HV, HV 1, HV 2)
  2. (9th of March 2022, The time i checked 2AM GMT+3. 
  3. CHFJPY, AUDJPY and USDCAD was open. 
  4. The above positions. 

Please note that the strategies are visible now. but am afraid this issue might happen again. 

Thank you for your outstanding platform and support. Have a great weekend ahead.

@HVofficiel

HVofficiel
12 Mar 2023, 23:25

RE:

Spotware said:

Dear trader,

Please let us know the following

  1. Your strategy name
  2. The exact date and time you receive this message
  3. The position that is currently opened at the time you receive the message
  4. The deal that was closed in less that 24h since the time you received this message

Best regards,

cTrader Team

Dear Team, 

Today 13th March 2023, same issue. 

Please let me know if we could do something. 

Regards,

@HVofficiel
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