contect copy trade maaster acct
contect copy trade maaster acct
15 Jan 2023, 13:46
HI , do any body know how to contect copy trade mater acct , i have been having problem with opening and closing possition of my copy trade
so i need to talk to the master trader acct .
regards
bob
Replies
PanagiotisChar
16 Jan 2023, 10:17
Hi Bob,
From what I understand, some trades have not been copied in your follower's account . As per Spotware, copying results are not guaranteed and may not match those of the Strategy Provider for the following reasons
- The entry and exit prices of your positions differ to those of the Strategy Provider.
- The size of your positions differ to those of the Strategy Provider.
- The commissions you pay to your broker differ to those of the Strategy Provider.
- Your broker does not offer the same symbols which are being traded in the strategy.
- You did not have enough margin to follow some of the orders placed in the strategy.
- You may have a different Stop-Out Level causing your account to be stopped out, while the Strategy Provider continues to trade.
If you still think the above reasons do not apply, then raise the issue with your broker for further investigation.
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@PanagiotisChar
ncel01
13 Feb 2023, 15:16
RE:
PanagiotisChar said:
Hi Bob,
From what I understand, some trades have not been copied in your follower's account . As per Spotware, copying results are not guaranteed and may not match those of the Strategy Provider for the following reasons
- The entry and exit prices of your positions differ to those of the Strategy Provider.
- The size of your positions differ to those of the Strategy Provider.
- The commissions you pay to your broker differ to those of the Strategy Provider.
- Your broker does not offer the same symbols which are being traded in the strategy.
- You did not have enough margin to follow some of the orders placed in the strategy.
- You may have a different Stop-Out Level causing your account to be stopped out, while the Strategy Provider continues to trade.
If you still think the above reasons do not apply, then raise the issue with your broker for further investigation.
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Hi Panagiotis,
Such an issue is, apparently, not limited to the reasons mentioned above.
I've followed my own strategy (demo mode) just to have a look on this.
Same broker, initial funds, etc. No deviations here.
The strategy return was ~-0.5% at the moment I started to following it and, it should always be lower than that of the account I have used to follow it, if considering an accurate mirroring.
However, at a certain point, this has changed and the strategy account return was higher than that of the copy account.
Obviously, some trade(s) have not been mirrored accordingly to the copy account. I am even aware of what trade it was. However, the reason why this happened will remain a mystery, I guess.
Why to check this with the broker if cTrader copy is a feature developed/provided by Spotware?
If something is not working properly Spotware should investigate as this can be caused by some bug.
Thank you!
@ncel01
PanagiotisChar
13 Feb 2023, 15:44
Hi ncel01,
Why to check this with the broker if cTrader copy is a feature developed/provided by Spotware?
To decide if an execution is wrong, it needs to be first investigated by the broker, who controls the entire chain and has access to all the information. If the broker determines that there is something wrong with the platform, it's their responsibility to contact Spotware and pass all the relevant infomrmation.
Also the service is not provided by Spotware. It's provided by the broker.
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@PanagiotisChar
ncel01
13 Feb 2023, 15:56
( Updated at: 13 Feb 2023, 15:57 )
RE:
PanagiotisChar said:
Hi ncel01,
Why to check this with the broker if cTrader copy is a feature developed/provided by Spotware?
To decide if an execution is wrong, it needs to be first investigated by the broker, who controls the entire chain and has access to all the information. If the broker determines that there is something wrong with the platform, it's their responsibility to contact Spotware and pass all the relevant infomrmation.
Also the service is not provided by Spotware. It's provided by the broker.
Hi Panagiotis,
I see. It makes sense.
It is a feature developed by Spotware and provided to the broker (when subscribed). Only then a broker can provide this feature to its clients. That's what I meant.
@ncel01
mark2
15 Jan 2023, 14:17
and there is many drop copy that does not copied to my acct
@mark2