Existing trades are not opened on new copier accounts

PanagiotisCharalampous
30 Nov 2021, 16:22

Hi Peter,

Please provide some more information demonstrating this issue so that we can investigate further.

Best Regards,

Panagiotis 

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4valuetrading
30 Nov 2021, 16:30 ( Updated at: 21 Dec 2023, 09:22 )

RE:

These are the open positions on the strategy provider account:

But these will not be opened when somebody start copying this strategy (example):

Is this enough information?

PanagiotisCharalampous
30 Nov 2021, 16:49

Hi Peter,

Can you please provide the following as well?

1. Strategy provider's broker.
2. Follower's broker.
3. Follower's account number.

Please make sure that the follower's account has the same trading conditions as the strategy provider.

Best Regards,

Panagiotis 

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4valuetrading
30 Nov 2021, 16:59 ( Updated at: 30 Nov 2021, 17:00 )

RE:

1. Strategy provider's broker: IC Markets

2. Follower's broker: IC Markets

3. Follower's account number: 1250162

I see that new positions are opened but existing still not.

Leverage on provider account is 1:30 and follower account 1:500

4valuetrading
02 Dec 2021, 11:04

RE: RE:

Hello Panagiotis,

Do you already know what the problem is?

I saw that when a copier add funds to his account the position size of an open position wil be adjusted according to the new equity to equity ratio. So that works well.

Peter

PanagiotisCharalampous
02 Dec 2021, 11:11

Hi Peter,

I have forwarded this to the team for investigation.

Best Regards,

Panagiotis 

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4valuetrading
02 Dec 2021, 11:18

RE:

Ok, thank you

4valuetrading
20 Dec 2021, 14:33

RE: RE:

Hello Panagiotis,

Existing positions are still not opened when new followers start copying my strategy.

Do you already know what the issue is?

Thanks in advance for your answer.

Peter

PanagiotisCharalampous
20 Dec 2021, 14:42

Hi Peter,

It's a bug and it will be fixed in the next update of cTrader Copy.

Best Regards,

Panagiotis 

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4valuetrading
21 Dec 2021, 12:50

RE:

Ok, thank you.

I also have another issue. 

Despite I have set 'Show positions to No one' the open positions are still vissible.

Peter

PanagiotisCharalampous
21 Dec 2021, 14:38

Hi Peter,

By whom are the positions visible? Can you share screenshots showing what are you looking at?

Best Regards,

Panagiotis 

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4valuetrading
21 Dec 2021, 15:25 ( Updated at: 21 Dec 2023, 09:22 )

RE:

Open positions are visible for people that are following my strategy.

This is a screenshot from one of my followers with a live account:

PanagiotisCharalampous
21 Dec 2021, 15:28

Hi Peter,

This is by design. These are the positions of their own accounts.

Best Regards,

Panagiotis 

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4valuetrading
21 Dec 2021, 15:46

RE:

OK, so the setting 'Show positions to' is only to set who can see the open positions on my account?

PanagiotisCharalampous
21 Dec 2021, 15:52

Hi Peter,

Yes this is correct.

Best Regards,

Panagiotis 

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