Copy account status ''stopping'' since 2 days...

Created at 29 Aug 2021, 10:36
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SA.y's avatar

SA.y

Joined 05.08.2020

Copy account status ''stopping'' since 2 days...
29 Aug 2021, 10:36


Hi dear Team,

 

i was copying my own strategy when i decided to stop copying and do some changes on the balance.

Since i have stooped copying, the account status is still ''stopping'' and does not show any way to restart the copy function.

Also i have seen there are no mail notifications during these operations (strange).

I have tried to remove funds from the sub account and i cannot see that amount reflected on the balance of the original account.

The acc number is 1171360 ICM 

Thanks in advance.


@SA.y
Replies

PanagiotisCharalampous
30 Aug 2021, 08:31

Hi SA_TRENDS,

Please provide us with some screenshots of this message so that we can investigate further.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous