BUG: Position not closed in followers accounts

ZenScalper
21 May 2021, 18:31 ( Updated at: 21 Dec 2023, 09:22 )

RE:

TheUnnamed said:

Hello,

Im the owner of the strategy 15957 - The Unnamed Day Trader.

Yesterday i  made a trade that was closed 00h36: 

This trade was closed on my side, but some of my followers reported that the trade was still open on their side. 
 

Today, got more reports of the same issue and i had to took the decision to STOP and RESTART my strategy to protect the capital of my investors.

Here is a print screen that a client sent me yesterday when he unfollow my strategy.

If you look at the timestamps you will notice a big diference.

Another printscreen sent from another client:

This second client did not close the position by himself. This was closed when i paused my strategy.

As you know, an issue like this can destroy my clients bankroll and my reputation. 

Can you please confirm that you identified the bug and fix it as soon as possible? 

Thank you

Hello,

I confirm  i had this issue on my follow account (real money). i had to unfollow to close the position. 

letsdoit1
22 May 2021, 03:40 ( Updated at: 23 May 2021, 01:41 )

do you know something?

did it affect only some providers or the entire platform?

PanagiotisCharalampous
24 May 2021, 08:14

Hi all,

Thanks for reporting this. The team is investigating this issue.

Best Regards,

Panagiotis 

Join us on Telegram

TracyQ
24 May 2021, 18:00

BUG: Position is opened at difference price

Price are difference between the strategy provider and follower accounts.

I follow the strategy https://ct.icmarkets.com/copy/strategy/25776

This is my account transaction

And this is the strategy transaction

2 positions opened at nearly the same time, but the open prices are far different.

Please help me check.

Stratosphere
25 May 2021, 03:17 ( Updated at: 21 Dec 2023, 09:22 )

RE: BUG: Position is opened at difference price

TracyQ said:

Price are difference between the strategy provider and follower accounts.

I follow the strategy https://ct.icmarkets.com/copy/strategy/25776

This is my account transaction

And this is the strategy transaction

2 positions opened at nearly the same time, but the open prices are far different.

Please help me check.

Hello,
Similar thing happened to me, different timezone.
Maybe we are using the same broker.
Provider gained USD35.34, Copier lost (USD90.45)

Provider DID 102885748
Copier DID 35128794

I will understand if the deviation is minimal.
The candles didn't even touch those entry prices.
Maybe this should be on its own thread.

PanagiotisCharalampous
25 May 2021, 08:35

Hi all,

For issues regarding execution and slippage, you should contact your brokers.

Best Regards,

Panagiotis 

Join us on Telegram

Stratosphere
25 May 2021, 08:44

RE:

PanagiotisCharalampous said:

Hi all,

For issues regarding execution and slippage, you should contact your brokers.

Best Regards,

Panagiotis 

Join us on Telegram

I'll try that. Thanks Panagiotis

TracyQ
25 May 2021, 13:29 ( Updated at: 25 May 2021, 13:40 )

RE: RE:

I tried to contact IC markets, here is their answer: 

The major cause of having differences between your terminal and your signal provider is due to the delay(latency) until the signal reaches your platform from your signal provider. This delay imposes extra time on the execution of your trades. This is true especially during news events, which can cause the executed price to be different from that of your signal provider, significantly. Additionally, the trading style of your signal provider can cause differences in the results, again due to the latency between the two terminals. It tends to be higher with high frequency traders and scalpers.

Furthermore, the trading parameters must be identical to your signal provider. If you are using for example larger volumes than the ones used by your signal provider is possible to get executed at different prices due to slippage and thus altering your PnL

We remain at your disposal for any further clarifications.

Stratosphere
26 May 2021, 16:09 ( Updated at: 26 May 2021, 16:10 )

RE: RE: RE:

TracyQ said:

I tried to contact IC markets, here is their answer: 

The major cause of having differences between your terminal and your signal provider is due to the delay(latency) until the signal reaches your platform from your signal provider. This delay imposes extra time on the execution of your trades. This is true especially during news events, which can cause the executed price to be different from that of your signal provider, significantly. Additionally, the trading style of your signal provider can cause differences in the results, again due to the latency between the two terminals. It tends to be higher with high frequency traders and scalpers.

Furthermore, the trading parameters must be identical to your signal provider. If you are using for example larger volumes than the ones used by your signal provider is possible to get executed at different prices due to slippage and thus altering your PnL

We remain at your disposal for any further clarifications.

 

I got similar reply from IC Markets, plus " you can try to inquire from the forums regarding the strategy provider https://ctrader.com/forum/ctrader-copy."

TracyQ
26 May 2021, 18:21 ( Updated at: 21 Dec 2023, 09:22 )

RE: RE: RE: RE:

mannygo25 said:

I got similar reply from IC Markets, plus " you can try to inquire from the forums regarding the strategy provider https://ctrader.com/forum/ctrader-copy."

Today I see another bug, could you check your account to see whether you have the similar order?

TracyQ
26 May 2021, 18:23

RE:

PanagiotisCharalampous said:

Hi all,

For issues regarding execution and slippage, you should contact your brokers.

Best Regards,

Panagiotis 

Join us on Telegram

Hi PanagiotisCharalampous, Please take a look at this issue also, many thanks.

PanagiotisCharalampous
27 May 2021, 09:12

Hi TracyQ,

Can we have the strategy name, the follower's account number and broker?

Best Regards,

Panagiotis 

Join us on Telegram