Performance fee calculated wrongly

Created at 08 Mar 2021, 12:09
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SR

sriFX

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Joined 21.10.2020

Performance fee calculated wrongly
08 Mar 2021, 12:09

Hi Ctrader Team,

I noticed one of my ctrader copy account charged with excess charge on performance fees. Could you please take a look into it .

Note : The copy stratagy don't have any other fees apart from Performance Fee (30%) , Also no with drawl or deposits done during the period mentioned in below ,.

Details on below 

On Feb 5th 2020 after deduct my performance my balance is: 11644.84

On Mar 4th 2020 balance is :13408.04

So the fee should be : 13408.04-11644.84

 =1763.2 * 30% =528.96 instead of 682.17

 

@sriFX
Replies

PanagiotisCharalampous
08 Mar 2021, 12:49

Hi m.creku,

Can we have your account number and broker? 

Best Regards,

Panagiotis 

Join us on Telegram

@PanagiotisCharalampous

sriFX
08 Mar 2021, 13:27 ( Updated at: 08 Mar 2021, 13:29 )

RE:

PanagiotisCharalampous said:

Hi m.creku,

Can we have your account number and broker? 

Best Regards,

Panagiotis 

Join us on Telegram

Hi Panagiotis ,

My Account Number is :1170221

Broker is : IC Markets

Thanks,

 

@sriFX

sriFX
30 Mar 2021, 12:40

Any update on above issue please

Any update on above issue please

@sriFX

PanagiotisCharalampous
30 Mar 2021, 15:54

Hi sriFX,

The fee is correct. You are calculating the fee using balance but the fee is calculated using equity at the moment the calculation takes place. On the 5th of February, there were open positions at the moment the fee was charged so probably the equity was not equal to the balance you used for the calculation.

Best Regards,

Panagiotis 

Join us on Telegram

@PanagiotisCharalampous
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