Please Help. cServer automatically closed my trades
Please Help. cServer automatically closed my trades
03 Dec 2020, 00:36
Hi,
I've been using cTrader Copy for almost a year now with no issues most of the time but something very strange just happened to me. I know you can lose & win in Forex but that's not the problem here.
I was copying a strategy provider when I got '[cTrader Live] Urgent notice - Stop Out. Action required' emails one after another. What's strange is that these positions were automatically closed by 'cServer' (don't even know what that is) even though they were sometimes not even 0.01% of my total equity which is weird because I've had losses much greater than that before with no problems or stop out. My account got wiped out by almost 90% in the space of 5 minutes because of this & I had to take action manually & stop copying the strategy provider as my account would have been wiped out completely otherwise.
Can anyone direct me to where I can contact or get help? Otherwise is there an explanation for this?
I'm really not in the best of mental states right now & this has put me on the edge.
Any help would be appreciated.
Replies
ace6670
03 Dec 2020, 12:45
Hi Panagiotis
Is there an option to set your stop out margin level or is it something decided by the Strategy provider or is it automated? I can only see an option to set equity stop loss. If there is an option, could you point me towards it?
Also, I noticed a disparity between the number & volume of closed positions in my account that do not match the strategy providers'. Does the system close parts of open positions as opposed to the whole position to bring to within margin levels?
I know that ultimately this was caused by the Strategy provider overexposing themselves & as a copier you expose yourself to the risk by deciding to copy but the above questions would be helpful to me to avoid the same mistakes in the future,
Thanks
@ace6670
PanagiotisCharalampous
03 Dec 2020, 12:49
Hi ace6670,
Is there an option to set your stop out margin level or is it something decided by the Strategy provider or is it automated? I can only see an option to set equity stop loss. If there is an option, could you point me towards it?
This is configured by the broker and you cannot change it. It is a feature that protects the broker from negative balances
Also, I noticed a disparity between the number & volume of closed positions in my account that do not match the strategy providers'. Does the system close parts of open positions as opposed to the whole position to bring to within margin levels?
Yes the system closes only the necessary parts of the positions to restore margin but still keep you in the market.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
03 Dec 2020, 08:40
Hi ace6670,
If you received these messages, it means that your stop out margin level was reached and positions had to be closed to restore your margin level.
Best Regards,
Panagiotis
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