Making contact with a strategy provider by email
Making contact with a strategy provider by email
01 Dec 2020, 19:06
I had an email from Spotware last Saturday telling me what my performance fee for Fibo 23 strategy was. When i calculated the fee due myself, I found out that I was overcharged by $72, The email from Spotware was from a "no reply " address. How do I get in touch with either the strategy provider or Spotware to sort out a problem like this ?
Kieran Waldron
Replies
rowandtimhawkins26
04 Dec 2020, 23:17
( Updated at: 21 Dec 2023, 09:22 )
Funds disappeared
Hi
My stop loss was activated and received a email, went into account and all of it has disappeared. Logged a ticket and all I got was go to forum or contact Strategy provider. How do I fix this??? This is a SMSF account and in a trust. Screen shot attached. 
@rowandtimhawkins26
PanagiotisCharalampous
07 Dec 2020, 08:42
( Updated at: 21 Dec 2023, 09:22 )
Hi rowandtimhawkins26,
Make sure that stopped strategies are shown in your Copy section
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
02 Dec 2020, 08:49
Hi Kieran,
Please explain to us here why do you think there is a discrepancy and will investigate it. Please provide all necessary information, like a step by step explanation of your calculations, the strategy name, your account number, your broker and any screenshots that might help us understand better the problem.
Best Regards,
Panagiotis
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