Unable to remove fund?

Created at 16 Nov 2020, 21:13
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
SU

sutucha2004

Follow

Joined 12.11.2020

Unable to remove fund?
16 Nov 2020, 21:13

Hi,

I added 1000EUR (1650 AUD) to follow a strategy which had no trade at all. When I tried to remove my fund from this strategy it said my availble fund is $5. How could this happened, as when i wasn't informed any open position I have to have the ability to remove my fund in full?

Attach some pictures here please help.

  

@sutucha2004
Replies

PanagiotisCharalampous
17 Nov 2020, 08:32

Hi sutucha2004,

The strategy you are following has a minimum investment condition, hence you need to have this amount in your strategy at any time. Therefore there is only a small amount available to be withdrawn. If you want to withdraw more than that, you need to stop following the strategy.

Best Regards,

Panagiotis 

Join us on Telegram

@PanagiotisCharalampous
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
cTrader Ltd offers through its group of companies the cTrader platform. The information on this website is for general informational purposes only and does not constitute financial or investment advice. cTrader does not solicit retail investors. Reliance on this information is at your own risk.