Stop loss failed on copying account. ROI down to -92%.

PanagiotisCharalampous
18 Sep 2020, 07:51

Hi cosacdaher,

You need to provide more information about the issue and described exactly what happened. What do you mean when you say that stop loss failed? You had an equity stop loss? At what level? What was the account balance? Which was the trade that did not respect the stop loss?

Best Regards,

Panagiotis 

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cosacdaher
21 Sep 2020, 16:43 ( Updated at: 21 Dec 2023, 09:22 )

RE:

Hi PanagiotisCharalampous, 

Yes, I'm talking about the equity stop loss. It was set around 80euro, I don't remember exactly.

I received a contact from Ctrader explaining that all transactions were ended due to low margin. But why was I allowed to copy the strategy in the first place? I had more than the minimum required amount available to copy that strategy. It worked fine on the first days that the strategy was being copied, and it was actually quite profitable. Then it drained my account in a series of flawed trades, equity stop didn't work, the provider left the next day and now it's my fault? 

I'm confused, this shouldn't have happened. 

PanagiotisCharalampous
22 Sep 2020, 07:46

Hi cosacdaher,

I am also confused since the screenshot you sent does not provide any evidence of something going wrong. You don't even remember where the equity stop loss was set so I am not sure what am I supposed to check.

Best Regards,

Panagiotis 

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cosacdaher
24 Sep 2020, 16:31

Hi PanagiotisCharalampous,

I don't remember the exact value because the minimum of the strategy was $100 but my account is in €, so the values were not round. It was around €80 and it didn't work, I usually work with a 5% drawdown.

Please help me understand why it didn't work and why was I allowed to copy an strategy with $100 if that was not enough margin to operate within the strategy.

The image shows a series of trades being stopped out due to low margin. I really don't understand why this would happen. Please help, I'm new to Ctrader. Thanks

PanagiotisCharalampous
24 Sep 2020, 16:39

Hi cosacdaher,

Please help me understand why it didn't work

I cannot help you with this since there is not evidence it did not work. If you do not remember the Equity Stop Loss level then how do you know it did not work?

why was I allowed to copy an strategy with $100 if that was not enough margin to operate within the strategy

The minimum investment amount is set by the strategy provider, not by us. You were allowed to follow because this is what the strategy provider set as minimum

Best Regards,

Panagiotis 

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cosacdaher
24 Sep 2020, 16:57

RE:

Hi PanagiotisCharalampous,

Hi cosacdaher,

Please help me understand why it didn't work

I cannot help you with this since there is not evidence it did not work. If you do not remember the Equity Stop Loss level then how do you know it did not work?

I'm telling you it was set around €80. It was not a round number s I can't remember precisely, but it was very close to €80 and now I have only €6.30. I wouldn't set the Equity stop to €6 on a €80+ account. No one would.

why was I allowed to copy an strategy with $100 if that was not enough margin to operate within the strategy

The minimum investment amount is set by the strategy provider, not by us. You were allowed to follow because this is what the strategy provider set as minimum

Okay, so there's a suggestion. There should be some kind of protection for that. 

Best Regards,

Panagiotis 

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