Unavaible to stop a copy account.
Unavaible to stop a copy account.
19 Aug 2020, 09:35
My account id: 1099898
Copied strategy id: 1126212 BKI-trader1
I had a problem with one of my copied account.
I tried to stop the copy but the page just reloaded multiple times.
I tried multiple days but I got the same problem. Page refresh.
I tried to add money and withdraw but it did not help.
I tried to use multiple browser, chrome, firefox, safari but I got the same page reload problem.
A Couple days later I got stopped out and I could take my money out but I lost part of my money because of a platform issue.
I don't think this is correct so I would like to request a refund for the difference.
I tried to stop the copy on Jul 13. night.
This is the last opened position was this position:
This shows 10103 USD so I think 10103.38 - 3796.48 = 6306.9 refund would be fair I think.
Thank you
Balazs
Replies
balazs9703
19 Aug 2020, 12:16
RE:
PanagiotisCharalampous said:
Hi Balazs,
If you can still experience the technical issue you described, please record a video and send it to us to investigate further. For refund requests, please talk to your broker.
Best Regards,
Panagiotis
Fortunatelly I do not experiencing this issue any more.
I tried to contact Icmarket multiple times but no response.
I wrote my first letter 2 month ago.
@balazs9703
PanagiotisCharalampous
19 Aug 2020, 09:39
Hi Balazs,
If you can still experience the technical issue you described, please record a video and send it to us to investigate further. For refund requests, please talk to your broker.
Best Regards,
Panagiotis
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@PanagiotisCharalampous