incorrect performance calcution

kobit
23 Jul 2020, 11:07 ( Updated at: 21 Dec 2023, 09:22 )

RE: incorrect performance calculation

ctid2151927 said:

Dear Sir,

I've been copying a strategy called Stable1  for while. As first he was offering a free signal for a while. On July 22nd, he stop copying and change the performance fee to be 30% that is fine with me. When I start recopy, if I tried to stop copy system will calculate 30 % from the performance of the all profit that made before July 22nd. I think this is not correct. Could you help me correct this problem, please. My broke is IC Market account number are

1. 1124229 the balance when start recopy is 1910.50
2. 1124376 the balance when start recopy is 1575.82
3. 1133658 the balance when start recopy is  2267.26

The 30% performance fee should be calculate only the profit new made over these balance.

 

- thi's the same problem that I reported one item lower in this forum as "Bad settlement" 07/22/20 / 12.40 h 

- Kobit

PanagiotisCharalampous
23 Jul 2020, 11:15

Dear all,

We are currently investigating this issue. We will keep you updated.

Best Regards,

Panagiotis 

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michaelroger908
30 Jul 2020, 02:53

Hi Sir

I am a fellow user of IC market also. I had the same issue and I wrote to them. They informed me that they could only write in to spotware to find out. Chance upon this forum. May I know if ctrader has addressed your issue?

Yours sincerely

Michael