Missing funds after closing the strategy

Created at 21 Jul 2020, 12:02

Joined 19.07.2020

Missing funds after closing the strategy
21 Jul 2020, 12:02

Hello

I’ve had 3 accounts that were closed with an equity balance once the accounts stopped copying the strategy. I cannot find the remaining funds anywhere. I’ve looked for it on my main accounts on ic markets as well. I’m attaching the latest email mentioning my total balance which I cannot find

@ramio

Replies

PanagiotisCharalampous
21 Jul 2020, 12:07

Hi ramio,

Can you please post a screenshot from cTrader Copy showing all your subaccounts to show that this subaccount is missing?

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

ramio
21 Jul 2020, 12:17 ( Updated at: 21 Dec 2023, 09:22 )

3 accounts where the equity is missing

@ramio

PanagiotisCharalampous
21 Jul 2020, 12:26

Hi ramio,

We cannot see the complete list of your accounts. Can you please post a complete list of all accounts and subaccounts under your cTrader ID? It would be better not to send a photo from a mobile phone but take a complete screenshot from your computer.

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

ramio
21 Jul 2020, 12:36 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi ramio,

We cannot see the complete list of your accounts. Can you please post a complete list of all accounts and subaccounts under your cTrader ID? It would be better not to send a photo from a mobile phone but take a complete screenshot from your computer.

Best Regards,

Panagiotis

Join us on Telegram

@ramio

PanagiotisCharalampous
21 Jul 2020, 12:38

Hi ramio,

From cTrader Copy please, the same screen you took the photo but the complete screen.

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

ramio
21 Jul 2020, 12:42 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi ramio,

From cTrader Copy please, the same screen you took the photo but the complete screen.

Best Regards,

Panagiotis

Join us on Telegram

@ramio

PanagiotisCharalampous
21 Jul 2020, 14:15 ( Updated at: 21 Dec 2023, 09:22 )

Hi ramio,

Can you please check if showing stopped strategies is enabled?

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

ramio
21 Jul 2020, 14:33

Thank you Panos. It works now. That was not activated. One question. How can I transfer funds between the accounts? As in put all the amount in one account?

@ramio

PanagiotisCharalampous
21 Jul 2020, 14:42

Hi ramio,

You can only transfer funds between your account and its subaccounts. If you want to transfer funds between different accounts, you need to talk to your broker.

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

cTrader Ltd offers through its group of companies the cTrader platform. The information on this website is for general informational purposes only and does not constitute financial or investment advice. cTrader does not solicit retail investors. Reliance on this information is at your own risk.