Trade closed in Strategy Provider account but not in 2 Copying accounts

Created at 13 May 2020, 13:42
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goharlkhilji

Joined 30.03.2019

Trade closed in Strategy Provider account but not in 2 Copying accounts
13 May 2020, 13:42


SYMBOL:  GBPJPY

TRADE OPENING TIME: 12 May 2020 20:25 (UTC+3)

Issue: 

    A trade in two different copy trading accounts is still open while it was already closed in the third Strategy Provider Account

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(1) PID 4977995 under Copy Trading Account 2186187-octafx

AND 

(2) PID 43076478 under Copy Trading Account 1093194-icmarkets

are still open while DID 46060296 / DID 46058374 (both have same opening time stamp) under Strategy Provider Account 1092057-icmarkets is already closed.


@goharlkhilji
Replies

PanagiotisCharalampous
13 May 2020, 14:08

Hi goharlkhilji,

Can you please tell us the strategy name and post some screenshots showing that the position is closed on the strategy provider's account but still open on the subaccounts?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous