Remove accounts
Remove accounts
25 Mar 2020, 10:38
Hello,
When I open cTradercopy I see a lot of accounts on the left side of my screen that didn't exist anymore. How can I remove them? They are already closed by the broker.
Thanks in advance for your answer.
Kind regards,
Peter
Replies
4valuetrading
27 Mar 2020, 09:14
RE:
They are already closed by the broker but still appear in cTradercopy.
@4valuetrading
PanagiotisCharalampous
27 Mar 2020, 09:17
Hi Peter,
Can you send some screenshots showing that these accounts are missing from cTrader but they appear in cTrader Copy?
Best Regards,
Panagiotis
@PanagiotisCharalampous
4valuetrading
27 Mar 2020, 10:38
RE:
No, that's not the case. I want to remove the accounts from cTradercopy because I already closed the accounts through my broker.
@4valuetrading
PanagiotisCharalampous
27 Mar 2020, 10:50
Hi Peter,
Do these accounts appear in cTrader too or only in cTrader Copy?
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
27 Mar 2020, 11:55
Hi Peter,
If they are still listed in cTrader then it means your broker has not deleted them yet.
Best Regards,
Panagiotis
@PanagiotisCharalampous
4valuetrading
01 Apr 2020, 10:37
RE:
Hello,
I asked the broker again and the accounts are really deleted by them.
Peter
@4valuetrading
PanagiotisCharalampous
02 Apr 2020, 08:35
Hi Peter,
As I said above, if they are still listed in cTrader then it means your broker has not deleted them. Send them a screenshot of your cTrader displaying the accounts.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
26 Mar 2020, 09:06
Hi Peter,
To delete accounts, you need to contact your broker.
Best Regards,
Panagiotis
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