Copy function not working properly

Created at 14 Feb 2020, 18:07

Joined 06.02.2020

Copy function not working properly
14 Feb 2020, 18:07

Hi there,

I was using C trader copy, but somehow huge TP position was not copied and I lost around 2000$.

I asked broker to give us back the money that i supposed to get, but they said it is not failure of the broker, it is error caused by spotware.

I started to asked this problem vie broker from a 6 weeks ago but still not solved yet.

I can show you trading broker and account ID, position ID. I need to know the reason why ctrader copy doesn't work properly only when huge TP position.

Give me reply as soon as possible.

thank you.

@ctid1006205

Replies

PanagiotisCharalampous
17 Feb 2020, 09:07

Hi ctid1006205,

We will need more information in order to investigate this issue. Please let us know the following

The strategy name.
The trading account number and the broker of the follower's account.
A screenshot of the strategy provider's position with exact entry and exit times.
The position ID for which you you expected the TP to be triggered but was not.

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

ctid1006205
18 Feb 2020, 07:11 ( Updated at: 21 Dec 2023, 09:21 )

RE:Copy function not working properly,

＞The strategy name.

　GYAKUTEN

＞The trading account number and the broker of the follower's account.

3027756

Tradeview (Japan)

＞The position ID for which you you expected the TP to be triggered but was not.

DID 6785018

Trading account itself is demo account, but there is 16 real account follower and Total amount capital is around 24000 USD.

I also one of follower to this copy trade, somehow above position was not properly copied, and all other followers were not as well

Thanks, please investigate.

PanagiotisCharalampous said:

Hi ctid1006205,

We will need more information in order to investigate this issue. Please let us know the following

The strategy name.

The trading account number and the broker of the follower's account.

A screenshot of the strategy provider's position with exact entry and exit times.

The position ID for which you you expected the TP to be triggered but was not.

Best Regards,

Panagiotis

Join us on Telegram

@ctid1006205

PanagiotisCharalampous
18 Feb 2020, 08:23

Hi ctid1006205,

I cannot find such a strategy in cTrader Copy. Can you send me a link to the strategy? Also you have not provided the relevant deal from the strategy that was supposed to be copied.

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

ctid1006205
18 Feb 2020, 10:20

RE:

This is the link to the strategy.

https://ct.tradeviewforex.com/copy/strategy/3723?c=EGUoLKMm&i=2178

Also,I have real account following above strategy,1002353.
The deal was supposed to be copied.

PanagiotisCharalampous said:

Hi ctid1006205,

I cannot find such a strategy in cTrader Copy. Can you send me a link to the strategy? Also you have not provided the relevant deal from the strategy that was supposed to be copied.

Best Regards,

Panagiotis

Join us on Telegram

@ctid1006205

PanagiotisCharalampous
18 Feb 2020, 11:00

Hi ctid1006205,

I still do not have all the information I need. I asked for the position ID for which you expected the TP to be triggered but was not. I was expecting the follower's position ID but you have provided your strategy provider's DID. Can you please provide the follower's position ID as well as a screenshot showing that this trade was not copied correctly?

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

ctid1006205
18 Feb 2020, 14:20

RE:

No, It was not like that. there is no position ID for followers, I mean it should have open the position which got TP, but not opened.

I show you screen shot. history sorted by opening time.

First, this is provider's history. Red mark is the position that was not copied.

Second, this is follower's history. Because the position was not copied,result is totally different.

PanagiotisCharalampous said:

Hi ctid1006205,

I still do not have all the information I need. I asked for the position ID for which you expected the TP to be triggered but was not. I was expecting the follower's position ID but you have provided your strategy provider's DID. Can you please provide the follower's position ID as well as a screenshot showing that this trade was not copied correctly?

Best Regards,

Panagiotis

Join us on Telegram

@ctid1006205

ctid1006205
20 Feb 2020, 21:38 ( Updated at: 21 Dec 2023, 09:21 )

RE: RE:

Hi, Panagiotis Charalampous

you investigating now?

why no reply.

ctid1006205 said:

No, It was not like that. there is no position ID for followers, I mean it should have open the position which got TP, but not opened.

I show you screen shot. history sorted by opening time.

First, this is provider's history. Red mark is the position that was not copied.

Second, this is follower's history. Because the position was not copied,result is totally different.

PanagiotisCharalampous said:

Hi ctid1006205,

I still do not have all the information I need. I asked for the position ID for which you expected the TP to be triggered but was not. I was expecting the follower's position ID but you have provided your strategy provider's DID. Can you please provide the follower's position ID as well as a screenshot showing that this trade was not copied correctly?

Best Regards,

Panagiotis

Join us on Telegram

@ctid1006205

PanagiotisCharalampous
21 Feb 2020, 08:49

Hi ctid1006205,

The team is investigating. We will let you know as soon as we have an outcome.

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

ctid1006205
21 Feb 2020, 09:21

RE:

Ok, thanks

PanagiotisCharalampous said:

Hi ctid1006205,

The team is investigating. We will let you know as soon as we have an outcome.

Best Regards,

Panagiotis

Join us on Telegram

@ctid1006205

ctid1006205
02 Mar 2020, 08:25

RE: RE:

What's going on this matter?

Will you cover the loss because of this error ?

ctid1006205 said:

Ok, thanks

PanagiotisCharalampous said:

Hi ctid1006205,

The team is investigating. We will let you know as soon as we have an outcome.

Best Regards,

Panagiotis

Join us on Telegram

@ctid1006205

PanagiotisCharalampous
03 Mar 2020, 09:47

Hi ctid1006205,

The team has confirmed that this is a bug and will be fixed in the next update of cTrader Copy.

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

ctid1006205
04 Mar 2020, 02:11

RE:

You will not cover the loss ?

I lost around 2000$ because of this bug.　If you admit that is your failure, you should cover the loss.

PanagiotisCharalampous said:

Hi ctid1006205,

The team has confirmed that this is a bug and will be fixed in the next update of cTrader Copy.

Best Regards,

Panagiotis

Join us on Telegram

@ctid1006205

PanagiotisCharalampous
04 Mar 2020, 08:52

Hi ctid1006205,

We do not deal with financial matters in this forum. Please talk about this with your broker.

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

ctid1006205
04 Mar 2020, 08:59

RE:

Hi, there.

I talked about that to broker since two month ago, but they introduce me to speak in here, because it is not their failure.

Will you ask the broker to cover the loss ?

Broker is Tradeview.

PanagiotisCharalampous said:

Hi ctid1006205,

We do not deal with financial matters in this forum. Please talk about this with your broker.

Best Regards,

Panagiotis

Join us on Telegram

@ctid1006205

PanagiotisCharalampous
04 Mar 2020, 09:04

Hi ctid1006205,

As I explained above, we do not deal with such matters here. Please talk to your broker with whom you have a business relationship.

Best Regards,

Panagiotis

Join us on Telegram

@PanagiotisCharalampous

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