Not a legitimate write-off of funds
Not a legitimate write-off of funds
13 Jan 2020, 03:17
What happens in the last 2 days I have been debited from my account 50% of my Deposit, by closing unprofitable transactions. My supplier did not close such deals.
My account 1083558 Broker IC MARKETS Strategy provider VFX Scalping
My second account 1084901 was also debited
Such write-offs continue. If you do not immediately deal with this problem, I will be forced to contact the head of the company Spotware Alexander Shulman
Replies
annaicmarkets
13 Jan 2020, 08:53
RE:
PanagiotisCharalampous said:
Hi annaicmarkets,
Automatic position closing might occur when the equity to equity ratio changes because of transactions (deposits/withdrawals) on the strategy providing account. This is explicitly described in our EULA Section 11.1.I.D
Best Regards,
Panagiotis
I had no transactions and my capital did not change
@annaicmarkets
PanagiotisCharalampous
13 Jan 2020, 09:10
Hi annaicmarkets,
Your strategy provider had deposits therefore the equity to equity ratio changed causing an automatic position closing to restore the equity to equity ratio.
Best Regards,
Panagiotis
@PanagiotisCharalampous
annaicmarkets
13 Jan 2020, 09:18
RE:
PanagiotisCharalampous said:
Hi annaicmarkets,
Your strategy provider had deposits therefore the equity to equity ratio changed causing an automatic position closing to restore the equity to equity ratio.
Best Regards,
Panagiotis
I know my supplier, he received a commission of $ 58. 155 have been deducted from me. What do I have to do with the supplier’s deposit
@annaicmarkets
PanagiotisCharalampous
13 Jan 2020, 09:24
Hi VFX Scalping,
When the equity of the strategy provider changes due to deposits/withdrawals then the followers positions are readjusted accordingly to reflect the change in equity to equity ratio.
Best Regards,
Panagiotis
@PanagiotisCharalampous
annaicmarkets
13 Jan 2020, 09:36
RE:
PanagiotisCharalampous said:
Hi VFX Scalping,
When the equity of the strategy provider changes due to deposits/withdrawals then the followers positions are readjusted accordingly to reflect the change in equity to equity ratio.
Best Regards,
Panagiotis
I understand correctly that I cannot make money by copying a strategy
@annaicmarkets
annaicmarkets
13 Jan 2020, 10:22
RE: RE:
annaicmarkets said:
PanagiotisCharalampous said:
Hi VFX Scalping,
When the equity of the strategy provider changes due to deposits/withdrawals then the followers positions are readjusted accordingly to reflect the change in equity to equity ratio.
Best Regards,
Panagiotis
I understand correctly that I cannot make money by copying a strategy
I did not receive an answer to my problem. Then I will write to your regulatory organization and your leadership. Let them deal with this issue.
@annaicmarkets
PanagiotisCharalampous
13 Jan 2020, 10:26
Hi annaicmarkets,
We have explained to you what happens and it is clearly mentioned in the EULA you accepted before using the service.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
13 Jan 2020, 08:30
Hi annaicmarkets,
Automatic position closing might occur when the equity to equity ratio changes because of transactions (deposits/withdrawals) on the strategy providing account. This is explicitly described in our EULA Section 11.1.I.D
Best Regards,
Panagiotis
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