Problems with copying transactions
Problems with copying transactions
10 Jan 2020, 17:17
Tell me what's going on, the investor has unprofitable trades that the service provider doesn't have. And this is not the first time. Unprofitable trades appear automatically and money is debited.
There are no such deals to buy from the service provider at all.
Investor account 1083558, VFX Scalping strategy Provider
Replies
Капитал
13 Jan 2020, 08:38
RE:
PanagiotisCharalampous said:
Hi VFX Scalping,
Automatic position closing might occur when the equity to equity ratio changes because of transactions (deposits/withdrawals) on the strategy providing account. This is explicitly described in our EULA Section 11.1.I.D
Best Regards,
Panagiotis
Neither the supplier nor the investor changed their Deposit, there was a simple copy of the strategy.
@Капитал
PanagiotisCharalampous
13 Jan 2020, 08:41
RE: RE:
Hi VFX Scalping,
Did you receive any fees at that moment?
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
13 Jan 2020, 08:55
Hi VFX Scalping,
This explains what happened. Your equity changed therefore the equity to equity ratio was adjusted.
Best Regards,
Panagiotis
@PanagiotisCharalampous
Капитал
13 Jan 2020, 09:00
RE:
PanagiotisCharalampous said:
Hi VFX Scalping,
This explains what happened. Your equity changed therefore the equity to equity ratio was adjusted.
Best Regards,
Panagiotis
I earned a Commission as a strategy provider of $ 58. And the money was written off from the investor 155$
What does this have to do with equity if the money was written off from the investor
@Капитал
PanagiotisCharalampous
13 Jan 2020, 09:07
Hi VFX Scalping,
An amount was deposited to your strategy account increasing your equity. Since your followers equity remained the same, a portion of your followers positions had to be closed automatically so that the equity to equity ratio is restored.
Best Regards,
Panagiotis
@PanagiotisCharalampous
Капитал
13 Jan 2020, 09:15
RE:
PanagiotisCharalampous said:
Hi VFX Scalping,
An amount was deposited to your strategy account increasing your equity. Since your followers equity remained the same, a portion of your followers positions had to be closed automatically so that the equity to equity ratio is restored.
Best Regards,
Panagiotis
I realized that we were talking about different things. My Deposit changes daily as it receives a Commission for copying my strategy. So every day the amount will be debited. I earned $ 50 and you wrote off $ 150.
@Капитал
PanagiotisCharalampous
13 Jan 2020, 09:21
Hi VFX Scalping,
We are talking about the same thing. I explained to you above what happens. We did not write off anything. Positions were partially closed. The closing could also be profitable depending on the state of the position at the moment this happens.
Best Regards,
Panagiotis
@PanagiotisCharalampous
Капитал
13 Jan 2020, 09:28
RE:
PanagiotisCharalampous said:
Hi VFX Scalping,
We are talking about the same thing. I explained to you above what happens. We did not write off anything. Positions were partially closed. The closing could also be profitable depending on the state of the position at the moment this happens.
Best Regards,
Panagiotis
I realized that you will not solve this problem. Tell me how do I write to the head of Spotware
@Капитал
PanagiotisCharalampous
13 Jan 2020, 09:39
Hi VFX Scalping,
There is no problem to be solved. This is by design and described in the EULA you have accepted before starting to use the product. In the future, we will allow strategy providers to receive their fees in separate accounts so that they can avoid this behavior. But for now this is how it works.
Best Regards,
Panagiotis
@PanagiotisCharalampous
Капитал
13 Jan 2020, 09:42
RE:
PanagiotisCharalampous said:
Hi VFX Scalping,
There is no problem to be solved. This is by design and described in the EULA you have accepted before starting to use the product. In the future, we will allow strategy providers to receive their fees in separate accounts so that they can avoid this behavior. But for now this is how it works.
Best Regards,
Panagiotis
Investors are leaving me because they are losing their money. And you say there is no problem.
@Капитал
Капитал
13 Jan 2020, 10:29
RE: RE:
icmarketscom said:
PanagiotisCharalampous said:
Hi VFX Scalping,
We are talking about the same thing. I explained to you above what happens. We did not write off anything. Positions were partially closed. The closing could also be profitable depending on the state of the position at the moment this happens.
Best Regards,
Panagiotis
I realized that you will not solve this problem. Tell me how do I write to the head of Spotware
Tell me the same thing is happening on the cMirror
@Капитал
PanagiotisCharalampous
13 Jan 2020, 10:31
Hi VFX Scalping,
No this does not happen in cMirror because cMirror does not follow an equity to equity copying logic.
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
13 Jan 2020, 08:29
Hi VFX Scalping,
Automatic position closing might occur when the equity to equity ratio changes because of transactions (deposits/withdrawals) on the strategy providing account. This is explicitly described in our EULA Section 11.1.I.D
Best Regards,
Panagiotis
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