Performance fee withdraw not correct

PanagiotisCharalampous
27 Dec 2019, 08:33

Hi Peter,

Can you please explain why do you think the fee is not correct?

Best Regards,

Panagiotis 

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4valuetrading
31 Dec 2019, 06:56

RE:

PanagiotisCharalampous said:

Hi Peter,

Can you please explain why do you think the fee is not correct?

Best Regards,

Panagiotis 

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Because some time ago the high water mark was reached and this time it was not so I should not have to pay any performance fees.

Peter

PanagiotisCharalampous
07 Jan 2020, 08:41

Hi Peter,

We will need more information in order to help you with your issue. We will need the following

1. Your account number
2. The strategy you are following.
3. The day you assume the high watermark was reached
4. The date and amount of the fee you are disputing 

Please send the relevant screenshots as well. 

Best Regards,

Panagiotis 

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4valuetrading
07 Jan 2020, 09:26

Performance fee withdraw not correct

Herewith the requested information:

1. Account number: 1071999

2. Strategy TMHTT Envelopes Strategy

3. High watermark was reached at: 11-11-2019

4. I can't actually see when that was anymore but it was the last fee withdraw.

Peter

PanagiotisCharalampous
08 Jan 2020, 09:02

Hi Peter,

We have investigated your issue. You have been charged performance fee twice, on the 08/11 with €8.22 and on the 30/11 with €2.25. Your biggest balance was €302.36. Considering your initial balance of €250 the high watermark is €52.36. The performance fee of the strategy provider is 20%, so total performance fee is €10.47. Οn the 08/11 you were charged for a watermark of €41.10 and on the 30/11 you were charged for the remainder of watermark, €52.36-€41.10=€11.26.

Best Regards,

Panagiotis 

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