Stop Copy strategy and funds are gone ?

Created at 22 Dec 2019, 15:22
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
CU

CuteLittleMay

Joined 12.01.2018

Stop Copy strategy and funds are gone ?
22 Dec 2019, 15:22


Hello there, short and simple question on a problem i got here

i did copy one of my own strategies for the sake of testing out how performance fee function of copy trader and how its calculated, 

after close to copy my strategy by press "stop copy" the 600 USD I allocate to follow disappeared

and DID NOT credited back to the mother account, they are just gone now over 3-4 days

1) how long it takes till the funds are credited back ?

2) who i contact - ctrader or my broker ? 

cheers and thanks for the help

 

 


@CuteLittleMay
Replies

PanagiotisCharalampous
27 Dec 2019, 08:32

Hi SirCandleDick,

You need to contact your broker to investigate this.

Best Regards,

Panagiotis 

Join us on Telegram

 


@PanagiotisCharalampous