Copying trades goes wrong

PanagiotisCharalampous
20 Dec 2019, 10:21

Hi VFX Managing Trader,

Are you sure that the follower's deals you posted correspond to the strategy provider's deals? If yes, please provide us with the strategy name and broker of the strategy provider, the account number and broker of the follower so that we can have a look.

Best Regards,

Panagiotis 

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Капитал
20 Dec 2019, 10:32

RE:

PanagiotisCharalampous said:

Hi VFX Managing Trader,

Are you sure that the follower's deals you posted correspond to the strategy provider's deals? If yes, please provide us with the strategy name and broker of the strategy provider, the account number and broker of the follower so that we can have a look.

Best Regards,

Panagiotis 

Join us on Telegram

 

 The name of the strategy -  VFX Managing Trader,  .  - 1078338

Subscriber - account 1081434 , Broker -IC MARKETS 

PanagiotisCharalampous
20 Dec 2019, 11:59

Hi VFX Managing Trader,

We have investigated your issue. The buy closing deals on the follower's account are caused by a change in equity to equity ratio on the strategy provider's account due to commissions being deposited to the strategy account. Therefore the follower's account is adjusted to have the same equity to equity ratio as the strategy provider by partially closing some deals. This can happen and it is explained in our EULA in 11.1.I.D.

In future versions of cTrader Copy, we plan to allow strategy providers to receive commissions in separate accounts so that the equity to equity ratio is not affected and these partial closings do not happen.

Best Regards,

Panagiotis 

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Капитал
20 Dec 2019, 12:04

RE:

PanagiotisCharalampous said:

Hi VFX Managing Trader,

We have investigated your issue. The buy closing deals on the follower's account are caused by a change in equity to equity ratio on the strategy provider's account due to commissions being deposited to the strategy account. Therefore the follower's account is adjusted to have the same equity to equity ratio as the strategy provider by partially closing some deals. This can happen and it is explained in our EULA in 11.1.I.D.

In future versions of cTrader Copy, we plan to allow strategy providers to receive commissions in separate accounts so that the equity to equity ratio is not affected and these partial closings do not happen.

Best Regards,

Panagiotis 

Join us on Telegram

I understand that this will not be fixed and in the future such errors can not be avoided 

PanagiotisCharalampous
20 Dec 2019, 12:10

Hi VFX Managing Trader,

This is not an error, it is by design. It needs to work like this when strategy providers make deposits and withdrawals to the strategy account. However we understand that some strategy providers do not want their fees to be deposited into their strategy account so we will enable this option.

Best Regards,

Panagiotis 

Join us on Telegram

Капитал
20 Dec 2019, 12:13

RE:

PanagiotisCharalampous said:

Hi VFX Managing Trader,

This is not an error, it is by design. It needs to work like this when strategy providers make deposits and withdrawals to the strategy account. However we understand that some strategy providers do not want their fees to be deposited into their strategy account so we will enable this option.

Best Regards,

Panagiotis 

Join us on Telegram

Tell me to stop copying or it won't happen again.