cCopy login problems

Created at 25 Nov 2019, 23:31
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Cenenti

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Joined 28.11.2018

cCopy login problems
25 Nov 2019, 23:31

Hi,

I've been having problems accessing the cCopy platform for Tradersway.

The login credentials used works fine on the trading platform and when used on the cTrader ID site I can see the Tradersway cTrader accounts under the account listings. Also when I go to https://tradersway.id.ctrader.com/my/settings/accounts the login credentials works just fine.

When I however try and log in at https://ct.tradersway.com/copy nothing happens. The login forms just clears when you click 'Log In' and stays on the screen. There is no error message. 

I also have IC Markets accounts on the same cTrader ID and when I log in at https://ct.icmarkets.com/copy using the same credentials it works just fine.

I'm able to access the Tradersway accounts in this way but thought it best to notify the broker about the problem and they said that I should notify Spotware about this problem.

Regards

 

 

@Cenenti
Replies

PanagiotisCharalampous
26 Nov 2019, 08:35

Hi Cenenti,

Can you please clean your browser's cache and try again? Alternatively you can try in InCognito mode. Let us know if this solves the problem.

Best Regards,

Panagiotis

@PanagiotisCharalampous

Cenenti
26 Nov 2019, 10:30

RE:

Panagiotis Charalampous said:

Hi Cenenti,

Can you please clean your browser's cache and try again? Alternatively you can try in InCognito mode. Let us know if this solves the problem.

Best Regards,

Panagiotis

Tried it but still the same. Also tried another browser which I never use and same on there.

It's not a problem for me as I can access the accounts via the IC Markets site as the same credentials work there.

 

Edit: Just did it again i.e. cleared my cache and deleted all cookies etc... went to ct.tradersway.com and not able to log in and no error code or anything. Switched to ct.icmarkets.com and used the same credentials and was able to log in.

@Cenenti

PanagiotisCharalampous
26 Nov 2019, 10:47

Hi Cenenti,

Is it possible to send us a video demonstrating this behavior?

Best Regards,

Panagiotis

@PanagiotisCharalampous

Cenenti
26 Nov 2019, 11:28

RE:

Panagiotis Charalampous said:

Hi Cenenti,

Is it possible to send us a video demonstrating this behavior?

Best Regards,

Panagiotis

I've made a recording, where must I send it to?

@Cenenti

PanagiotisCharalampous
26 Nov 2019, 11:34

Hi Cenenti,

Please send it to community@spotware.com.

Best Regards,

Panagiotis

@PanagiotisCharalampous

Cenenti
26 Nov 2019, 11:41

RE:

Panagiotis Charalampous said:

Hi Cenenti,

Please send it to community@spotware.com.

Best Regards,

Panagiotis

On it';s way

@Cenenti
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