GHOST ORDERS

Created at 04 Oct 2019, 20:17

Joined 01.10.2019

GHOST ORDERS
04 Oct 2019, 20:17

Hello good afternoon. I have been searching for a company answer to the problem of my copy trade group for 4 days.

Orders opened improperly. Even with copy off, user accounts have identified open operations started.

GHOST ORDERS. I filmed everything live. Unfortunately, no one from c trader or broker IC MARKET spoke up.

I would like some help to identify the problem. We are with the group stopped waiting for an answer.

In my account, 6 open orders appeared. Look.

on the trader's account, only 5. 





It wasn't me or him. The question I ask is: who opened the order?

I have live video confirming this. It happened to 5 people and 4 times already.
There were people who lost money.

Please help me. 

Nobody answers.

@BkOne

Replies

PanagiotisCharalampous
07 Oct 2019, 08:50

Hi ctid712216,

Thanks for posting in our forum. Can you please tell us your account number as well?

Best Regards,

Panagiotis

@PanagiotisCharalampous

BkOne
07 Oct 2019, 13:54

RE:

Panagiotis Charalampous said:

Hi ctid712216,

Thanks for posting in our forum. Can you please tell us your account number as well?

Best Regards,

Panagiotis

My C trader account is: ctid712216.
My email is: contatos@cornelionoticias.com.br

I already opened a call with your support number: # 668889
but I was not answered.

The TRADER account we copy is: dorleirodrigues98836596612345@gmail.com

@BkOne

PanagiotisCharalampous
07 Oct 2019, 14:19

Hi ctid712216,

You have posted your cTID but I also need your trading account number. Then we will have a look at this. Note that we do not provide official support to traders therefore you should not expect a reply from any other channel than the forum.

Best Regards,

Panagiotis

@PanagiotisCharalampous

BkOne
07 Oct 2019, 17:31

RE:

Panagiotis Charalampous said:

Hi ctid712216,

You have posted your cTID but I also need your trading account number. Then we will have a look at this. Note that we do not provide official support to traders therefore you should not expect a reply from any other channel than the forum.

Best Regards,

Panagiotis

number 1071063

@BkOne

BkOne
08 Oct 2019, 16:13

RE: RE:

ctid712216 said:

Panagiotis Charalampous said:

Hi ctid712216,

You have posted your cTID but I also need your trading account number. Then we will have a look at this. Note that we do not provide official support to traders therefore you should not expect a reply from any other channel than the forum.

Best Regards,

Panagiotis

number 1071063

Hello good day. I would like some information on this case

@BkOne

PanagiotisCharalampous
08 Oct 2019, 16:45

Hi ctid712216,

We had a look at this issue. The reason behind the "ghost" deal is that there are cases when the equity to equity ratio changes (provider makes withdrawal, copier pays commissions etc) and the system needs to restore the ratio. This was one of these cases. This behavior is clearly explained in our EULA section 11.1.I.D. Quoting the relevant passage below

If you add or remove funds from the Copy Trading Account or the Strategy Provider adds or removes funds from the account used to provide the strategy then positions will be recalculated according to equity to equity ratio.

Best Regards,

Panagiotis

@PanagiotisCharalampous

BkOne
08 Oct 2019, 21:29

No friend, I believe you did not understand what I said earlier.

That you explained I know perfectly well. Obviously the bill makes the adjustment, ok.

But that's not it. My problem is, OPERATIONS not performed by me or by the copy PRO. See in the images where they appear ORDERS, TRANSACTIONS, illegal.

We have not opened this day any transaction the platform opened alone.

What I want to know is: why the platform started operation on its own without a person command. WE DIDN'T DO THIS TRADE.

How were positions opened? EXPLAIN ME THAT.

What you said has nothing to do with the problem, I'm sorry.

I want to know how a transaction can be started in COPY without it existing in the trader's account. How can you?

@BkOne

PanagiotisCharalampous
10 Oct 2019, 09:02

Hi ctid712216,

As explained above, new orders can be placed automatically to restore the equity to equity ratio between the two accounts. For the specific trade you reported, there was a change in the strategy provider's balance that caused automatic trades to be executed on copying accounts to restore the equity to equity ratio.

Best Regards,

Panagiotis

@PanagiotisCharalampous

BkOne
10 Oct 2019, 14:05

RE:

Panagiotis Charalampous said:

Hi ctid712216,

As explained above, new orders can be placed automatically to restore the equity to equity ratio between the two accounts. For the specific trade you reported, there was a change in the strategy provider's balance that caused automatic trades to be executed on copying accounts to restore the equity to equity ratio.

Best Regards,

Panagiotis

I do not believe what I am reading. Can't you tell me that.

Either you are completely wrong or you have not even considered my case.

This is a crime.

Are you telling me that the system opens an operation without my knowledge, without the trader being aware?

IT IS?

How can the platform start a trade without my permission?

@BkOne

BkOne
10 Oct 2019, 14:06

I do not believe what I am reading. Can't you tell me that. Either you are completely wrong or you have not even considered my case. This is a crime. Are you telling me that the system opens an operation without my knowledge, without the trader being aware? IT IS? How can the platform start a trade without my permission? If this is true, I will file a claim because you are reporting that C TRADER opens an order without any authorization.

@BkOne

PanagiotisCharalampous
10 Oct 2019, 14:18

Hi ctid712216,

You have been made aware of this by reading and accepting our End User License Agreement. I have quoted above the relevant passage explaining the situation.

Best Regards,

Panagiotis

@PanagiotisCharalampous

BkOne
10 Oct 2019, 20:30

I just read the whole contract. I'm sorry, but I didn't find anywhere you told me. Could you please show me where this is written. To know where is in the contract, the information that says: "we can start an operation on your account, without any professional doing the operation for you."

Do you understand what you just said to me?

I think because I don't speak English, you may not have understood, because such confirmation from you would be absurd.

You are really stating that you can operate on my account without my order, is that it?

Show me where this is written.

Do you understand what you just said to me?

I think because I don't speak English, you may not have understood, because such confirmation from you would be absurd.

You are really stating that you can operate on my account without my order, is that it?

Show me where this is written.

@BkOne

PanagiotisCharalampous
11 Oct 2019, 08:38 ( Updated at: 21 Dec 2023, 09:21 )

Hi ctid712216,

See below where this is mentioned in the EULA

and here is where you have accepted this condition

Best Regards,

Panagiotis

@PanagiotisCharalampous

BkOne
11 Oct 2019, 18:18

NO, THIS AGREEMENT DOES NOT SAY WHAT YOU ARE SPEAKING. NOTHING AI. I want you to show me where it is written that you can open an operation without my permission. Show me that.

In the image we have the information of: "positions will be recalculated according to the equity ratio".

Friend, either you do not understand or you DO NOT WANT TO UNDERSTAND MY PROBLEM.

There is nothing to prove to me that you or your company can start trading without my permission, or at any time without any strategy or analysis.

It's ABSURD you not explain this to me. Everything you have said so far is no explanation. YOU DIDN'T EXPLAIN ANYTHING.

@BkOne

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