Performance fee
Performance fee
03 Jul 2019, 13:05
Hi,
I hava account which provides strategy. I charge performance fees. According to terms and regulations at the end of the month fees should be deducted from client account and added to my. Nothing happened at the end of the month. When exactly fees are calculated?
All accounts are live.
Kind regards
Replies
forextik
03 Sep 2019, 08:25
me and my freidns are doing test on how this work, i copy from its strategy....he beceome strategy provider.
we are trying to understand how do this tool works.
i notice under the trnasaction tab that each day i give some fee to him. small amount, what do that small amount is??
we set the strategy , to take just 20% on merformance, this means that if he earn 600$ i send him 100$.
so when i stop copying an amount of 100$ more ora less was sent him, but this happened as i stop copying.
now there are other ppl copying. and was not receving anything at the end of august....so the question is, that fee is payed only after 30 days of copying??? or is based on a per month logic???
and thos small amoung he get every day?? what is that??
Mr Panagiotis Charalampous, can you enlight me about this? i read all about, but it is not very clear...at least for may english....:))
we just put 20% on performance. we are collaborating together and trying to understant
Matteo
@forextik
PanagiotisCharalampous
03 Sep 2019, 09:24
Hi Matteo,
-
We do not provide official support to traders. Traders are clients of brokers and it is the broker’s obligation to provide you with official support. Spotware’s clients are the brokers and we provide a 24/5 support service to them. If they cannot respond to your question, they can forward it to us and we will help them. Nevertheless, we maintain this forum and we try to answer as many questions as we can direclty.
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Performance fees are charged one month after the follower starts following your strategy and each month thereafter.
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For the small fee you are seeing being deducted each day, I cannot answer because I do not have access to your trading account information. Does the strategy charge volume fees as well? Maybe it is better to contact your broker again since they can check this from their backend system. If they cannot explain it, they should contact our support department for further explanations.
Best Regards,
Panagiotis
@PanagiotisCharalampous
forextik
03 Sep 2019, 09:44
first of all thank you very much for your comprension and kindness!
i m stucked to here icmarkets, saying that we have to write to you to the mail i wrote. they customer service is not very efficent. i m sorry to say this, but it s correct that all ppl knows about how difficult may be to start using this tool in the correct way.
now on i will ask in the forum only things that you can answer, at least if you can. otherwise you will tell me you cannot , as you did.
so think you very much for the explanation about not using solar month but just 30 days , since a copier start copying! this info is very important!!!
we were not understanding what was going one.
we do not have any additional fee , just 20% on profit!
so i will ask them about tose daily fees i cannot understand why present.
Mat
@forextik
urai
12 Sep 2019, 06:24
RE:
Panagiotis Charalampous said:
Hi Matteo,
We do not provide official support to traders. Traders are clients of brokers and it is the broker’s obligation to provide you with official support. Spotware’s clients are the brokers and we provide a 24/5 support service to them. If they cannot respond to your question, they can forward it to us and we will help them. Nevertheless, we maintain this forum and we try to answer as many questions as we can direclty.
Performance fees are charged one month after the follower starts following your strategy and each month thereafter.
For the small fee you are seeing being deducted each day, I cannot answer because I do not have access to your trading account information. Does the strategy charge volume fees as well? Maybe it is better to contact your broker again since they can check this from their backend system. If they cannot explain it, they should contact our support department for further explanations.
Best Regards,
Panagiotis
Hello Sir.
I have same problems , I have subscribers , I have volume fee,performance fee & MM fee , I know volume fee must pay end of day , but after days Is zero , in addition while I have orders I see paradox information , for example I see "Total numbers of deals copy" is going up , but "Total amount of capital copy " is zero , as well as "Total commission aqquiered" .is zero
@urai
PanagiotisCharalampous
12 Sep 2019, 08:59
Hi pooria222222,
It seems that your followers are following you from demo accounts.
Best Regards,
Panagiotis
@PanagiotisCharalampous
urai
12 Sep 2019, 09:21
RE:
Panagiotis Charalampous said:
Hi pooria222222,
It seems that your followers are following you from demo accounts.
Best Regards,
Panagiotis
I never expect this huge bug from ctrader copy , You never see this on other signal provider sites or even brokers pamm!
If demo accounts can copy from live account , why pay for strategy provider ?! simple copy on a demo , then copy from demo to live manual or by cbot easyli and freely !
Now I understand why there is no good strategy provider on ctrader ! You must work freely and subscriber copies by a demo !
@urai
PanagiotisCharalampous
12 Sep 2019, 09:32
Hi pooria222222,
Demo accounts can follow live accounts because traders need to have the option to try your strategy before commiting theirmoney to it. Copying takes place on subaccounts which are not directly accessible by cTrader, cTrader Automate or API therefore there is not much benefit from following using a demo account.
Best Regards,
Panagiotis
@PanagiotisCharalampous
urai
14 Sep 2019, 06:43
RE:
Panagiotis Charalampous said:
Hi pooria222222,
Demo accounts can follow live accounts because traders need to have the option to try your strategy before commiting theirmoney to it. Copying takes place on subaccounts which are not directly accessible by cTrader, cTrader Automate or API therefore there is not much benefit from following using a demo account.
Best Regards,
Panagiotis
Hi
Yes I was wrong , I think its not need , I never seen somethink like that in no broker signal or pamms or other platform signals that demo can invest or follow real ,
In ctrader copy every think is so clear on details like orders , pips , drawdown , pairs , gain , ...
@urai
forextik
02 Sep 2019, 23:39
i m experiencing exactly the same problem.
i aasked to my broker, that told me to write to support@spotware.com
when i write to that address i m told that that mail is no more working and i should ask my broker....this is really weird....
can you please explain bettr how to this system works??? it seems that your system is full of bug and you wannagive any explanation.
it is absurd that the cutosmer service works like that....
how ever can we talk with you??? just writing in a forum???
i read all the documentation and many weird things happen
ie i m to leran how this works i started cpoying from a friend of mine, he to doesn't get any performance fee from his costumer....and got only my % when i gave up copying....
then i notice that when he doubled a position on an index i didn t get 2 position open but only one, while another person copying him got 2 position open!!!
there are plenty of weird behaviour in your software, and you do not support very much in understanding better.
what me and my firned want ti understand what we have to do to get our performance fees!!!!
pleas anser to this thread, couse you do not answer to mail!!!
@forextik