Can't see sub accounts
Can't see sub accounts
28 Feb 2019, 19:20
Hello cTrader team. I started copying strategy provider but i cant see that i'm actually copying him. I can't see side menu, i cant't set stop loss, i can't see opened or closed positions... All i see is money withdrawal for that strategy. I am using demo acc number 3425755 and 3427164. I contacted support and they said that they can see everything and it is allocated in sub account nubmer 3442862, but i don't see that account either. Do you know what is problem and how to fix it?
Replies
BamsiCBR
02 Mar 2019, 22:03
Hi Panagiotis, i have checked Copy section and all i can see are strategies. I have live and two demo accounts but there is no sub account. It is not problem because it is demo, but what if i used real account and all i can see is money withdrawal.
https://prnt.sc/mrw4e4
https://prnt.sc/mrw5jw
@BamsiCBR
BamsiCBR
03 Mar 2019, 21:10
RE:
Panagiotis Charalampous said:
Hi BamsiCBR,
Thank you for contacting Spotware. Subaccounts are visible only in cTrader Copy section. You should be able to see your sub accounts below the main account. Have you checked the cTrader Copy section?
Best Regards,
Panagiotis
Hello, it is ok i have found it.
@BamsiCBR
PanagiotisCharalampous
01 Mar 2019, 09:59
Hi BamsiCBR,
Thank you for contacting Spotware. Subaccounts are visible only in cTrader Copy section. You should be able to see your sub accounts below the main account. Have you checked the cTrader Copy section?
Best Regards,
Panagiotis
@PanagiotisCharalampous