Stuck on reconnect

meistereumann
12 Jul 2016, 20:41

Any ideas appreciated, nobody else with reconnecting issues?

NicosT
21 Jul 2016, 17:50

RE:

NicosT
21 Jul 2016, 17:52

Having the same issue as well, very concerning as it happened no less than 4 times in a day today. i was not expecting this to happen and i really like this platform in comparison with mt4, but if this disconnection persists , its highly risky to be running the calgo live.

meistereumann
21 Jul 2016, 22:52

RE:

coolnck2003 said:

Having the same issue as well, very concerning as it happened no less than 4 times in a day today. i was not expecting this to happen and i really like this platform in comparison with mt4, but if this disconnection persists , its highly risky to be running the calgo live.

Yes ofcourse..it's impossible to let it run without observing it all day..Didn't find a solution yet.

meistereumann
21 Jul 2016, 23:22

I can't even use the Notifications.sendEmail, because it doesnt count as a server disconnect error..otherwise i'd atleast get messaged so i could relog manually..

greybox
22 Jul 2016, 00:23

yup, and Spotware doesn't seem to care, this has been an issue for 1-2 years. I am in the process of switching back to mt4 because of this reason.

meistereumann
22 Jul 2016, 00:29

RE:

greybox said:

yup, and Spotware doesn't seem to care, this has been an issue for 1-2 years. I am in the process of switching back to mt4 because of this reason.

Did you try running your robot on cTrader, instead of cAlgo? I'm trying that right now, if it doesnt work i will write myself an external tool that watches for disconnects and does the "manual" reconnecting process for me..

greybox
22 Jul 2016, 04:23

RE: RE:

I tried both, occurs frequently in both. I also made a solution to restart cTrader on disconnects, but it's complicated as the bots will not auto-start after restart so therefore you need to play around with an automation tool that can click start on the bots, which becomes even more complicated when running in a VPS @ Windows as screen actions are disabled during disconnect... frustrating to say the least. 

meistereumann said:

greybox said:

yup, and Spotware doesn't seem to care, this has been an issue for 1-2 years. I am in the process of switching back to mt4 because of this reason.

Did you try running your robot on cTrader, instead of cAlgo? I'm trying that right now, if it doesnt work i will write myself an external tool that watches for disconnects and does the "manual" reconnecting process for me..

kricka
22 Jul 2016, 20:59

Reconnection problems

This is an issue that I have actually never encountered. I have traded from most parts of the world and have not ever experienced connection problems. 

The problem might be in the windows version and the cpu you are using and the computer itself. Mostly I would think the problem might be with your internet server provider.

Spotware
25 Jul 2016, 16:01

Dear Traders, 

We have tried to reproduce the mentioned behavior and were not able to do so. Could you please send the email to feedback@spotware.com (or simply use a feedback box in the cAlgo) to describe the exact behavior and give us more details. In particular, we would need to know the name of your Server provider, the location of the server, the time when the connection usually falls. Also please be advised that on our web-site you can find a list of recommended VPS providers.   

ilyats
26 Jul 2016, 11:50

Hi!

If you can't reproduce it, can you please suggest, if there any way to check if the account connected or not from CBot? I've studied the documentation and did not find appropriate class.

Thanks in advance.

Ruksin
01 Aug 2016, 08:49

I've been to this problem too when I was login with cTID, it happened frequently during the day(maybe 5-6 times). At first I blamed VPS provider but they confirmed that their services is good and I've checked by myself the internet connection still working fine.

So I tried to login with normal trading account then problem gone. Never stuck at re-connect again. You can try and let me know the result.

TraderM
01 Aug 2016, 21:44 ( Updated at: 21 Dec 2023, 09:20 )

Hi,

I have had many similar problems and have been monitoring my Internet connection which is fine.

Today I came home to the following screen...which could confirm what  Boomslam suggests - that the problem indeed lies with the cTrader ID.

I will log on with the Trading Account ID and see if this is better.

Spotware: Please let us know what information we can gather to solve this problem.

Thanks!

TraderM

Valium
10 Aug 2016, 09:13

RE:

This is a constant issue for me too, I do grant that my internet connection 9which is fibre to the premises high speed (by Australian standards AKA NBN)  may drop out for a moment occasionally - leaving the calgo/ctrader to risplay reconnecting without actually connecting unless I switch off the wifi and switch it back on close the program and reopen - which is a real nuisance with cbots running!

I can confirm that the internet is connected in my browser and works fine, sometimes the internet dosent even appear to drop out and this occurs - it reconnects sometimes but not all of the time! which can lead to costly issues.

I have contemplated using MT4 though I find the interface cumbersome and outdated.

Just today this resulted in a loss of almost $1000 for failing to close open positions because the thing had disconnected. and having to check the thing via a virtual desktop viewer on my cellphone when out really puts a whole new spin on "​automation" so called!!

I am really tired of this crap, one more contly issue and I will look into using another platform, which is unfortunate as I do like and am comfortable with the spotware applications!

Valium
10 Aug 2016, 09:15

RE: RE:

Shawn said:

 

This is a constant issue for me too, I do grant that my internet connection 9which is fibre to the premises high speed (by Australian standards AKA NBN)  may drop out for a moment occasionally - leaving the calgo/ctrader to risplay reconnecting without actually connecting unless I switch off the wifi and switch it back on close the program and reopen - which is a real nuisance with cbots running!

I can confirm that the internet is connected in my browser and works fine, sometimes the internet dosent even appear to drop out and this occurs - it reconnects sometimes but not all of the time! which can lead to costly issues.

I have contemplated using MT4 though I find the interface cumbersome and outdated.

Just today this resulted in a loss of almost $1000 for failing to close open positions because the thing had disconnected. and having to check the thing via a virtual desktop viewer (which I use for no other purpose) on my cellphone when out really puts a whole new spin on "​automation" so called!!

I am really tired of this crap, one more contly issue and I will look into using another platform, which is unfortunate as I do like and am comfortable with the spotware applications!

 

 

meistereumann
11 Aug 2016, 13:32

RE:

Boomslam said:

I've been to this problem too when I was login with cTID, it happened frequently during the day(maybe 5-6 times). At first I blamed VPS provider but they confirmed that their services is good and I've checked by myself the internet connection still working fine.

So I tried to login with normal trading account then problem gone. Never stuck at re-connect again. You can try and let me know the result.

I'm actually trying that solution since a couple of days now, looking good so far.

Ruksin
12 Aug 2016, 15:18

RE: RE:

meistereumann said:

Boomslam said:

I've been to this problem too when I was login with cTID, it happened frequently during the day(maybe 5-6 times). At first I blamed VPS provider but they confirmed that their services is good and I've checked by myself the internet connection still working fine.

So I tried to login with normal trading account then problem gone. Never stuck at re-connect again. You can try and let me know the result.

I'm actually trying that solution since a couple of days now, looking good so far.

Thank you for let us know, that should confirmed problem about cTID.

TraderM
15 Aug 2016, 20:03

Hi,

I have also now logged into the trading account directly. No Internet breaks for over a week.

Also, the platform coped with the weekend stop/start seamlessly - the reconnect when the trading session restarted after the weekend worked fine. This previously often did not work.

I will stay logged in to the account directly, and not use the cTID/cTrader ID to log in.

It is great to get this problem solved. Thanks for the tip!

TraderM

TraderM
28 Sep 2016, 11:36

Hi,

just to confirm - 6 weeks have gone by with no more reconnect problems, even over the weekends.

Logging directly into the account rather than using the cTrader ID has worked.

TraderM

brunoamancio.ti
28 Oct 2016, 05:23

I have the same problem to reconnect. I don't understand how spotware can't reproduce it, since you only have to leave a bot running for some time!!

Someone123
06 Jul 2017, 21:39

This reconnect is starting to seem like a scam to ensure cbots don't operate effectively (or to keep winning positions open long enough for them to become losers), i have noticed however that my reconnect problem arises around UTC 18:00 for both ctrader and calgo (for the past few days at least?). Is it around the same time for u guys as well?

Spotware
18 Jul 2017, 11:26

Dear tansenr18,

Thanks for reporting your problem. Can you please send troubleshooting information to us? Next time your cAlgo gets disconnected please press Ctrl+Shift+Alt+T. A troubleshooting form will pop up. Please report the problem and the necessary information will be sent to our engineers for further investigation.

Best Regards,

cTrader Team

Someone123
18 Jul 2017, 19:04

ok i've done that. i tried reinstalling both ctrader and calgo but it still doesnt work, and my internet conn is fine