not work calgo

VahidFX
20 Apr 2016, 22:55

 After new update ctrader and calgo cannot open :-|

ATBIN-ROBOT
21 Apr 2016, 05:19

ATBIN-ROBOT
21 Apr 2016, 05:57

i think calgo update only work with .net framework 4.6 , realy?

ATBIN-ROBOT
21 Apr 2016, 07:03

during install calgo any folder create in my document

VahidFX
21 Apr 2016, 09:26 ( Updated at: 21 Dec 2023, 09:20 )

RE:

NINA said:

during install calgo any folder create in my document

VahidFX
21 Apr 2016, 09:28

I don't know what we should do exactly ! 

Do you have the problem yet?

VahidFX
21 Apr 2016, 09:37

press Shift+Ctrl+Alt+T. It will send them the troubleshooting information.

Spotware
21 Apr 2016, 17:41 ( Updated at: 21 Dec 2023, 09:20 )

Dear Traders,

Could you please send us the error message from the Event Viewer?

during install calgo any folder create in my document

@Nina Unfortunately, we are not sure we understand what you mean. Could you please rephrase your post?

In addition, could you please perform a clean installation of cAlgo/cTrader and try again? You can find the steps to perform a clean installation of cTrader at the Performing a clean installation of cTrader section of our User support site.

ATBIN-ROBOT
21 Apr 2016, 18:08 ( Updated at: 21 Dec 2023, 09:20 )

ATBIN-ROBOT
21 Apr 2016, 18:10

witch .net to be install in my pc?

VahidFX
21 Apr 2016, 18:52 ( Updated at: 21 Dec 2023, 09:20 )

VahidFX
21 Apr 2016, 18:54 ( Updated at: 21 Dec 2023, 09:20 )

VahidFX
21 Apr 2016, 18:58

EventData

cTrader.exe

1.35.64939.34809

5717312e

KERNEL32.dll

6.0.6002.18704

5065ccb6

e0434352

0003fc16

ATBIN-ROBOT
21 Apr 2016, 19:09

tanks alot all

my problem solved

install .net framework 4 runtime update.