cAlgo Crashed

Created at 15 Sep 2015, 00:42
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moneybiz

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Joined 06.12.2011

cAlgo Crashed
15 Sep 2015, 00:42

After the last Windows 10 update the cAlgo doesn't start.

@moneybiz
Replies

Spotware
15 Sep 2015, 07:15

Dear Trader,

We kindly ask you to uninstall cAlgo and reinstall it. Prior uninstalling cAlgo you should make a backup of your indicators and cBots which are located in:

“C:\Users\%USERNAME%\Documents\cAlgo\Sources”

 

@Spotware

moneybiz
15 Sep 2015, 14:04

Reinstalling doesn't help.

Here is more detailed info from event viewer.

---

Application: cAlgo.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFB1998E16E (00007FFB19980000) with exit code 80131506.

---

Faulting application name: cAlgo.exe, version: 1.30.58489.34659, time stamp: 0x55d8d9fd
Faulting module name: clr.dll, version: 4.6.96.0, time stamp: 0x55b96716
Exception code: 0xc0000005
Fault offset: 0x000000000000e16e
Faulting process id: 0x500
Faulting application start time: 0x01d0efa5a95fc016
Faulting application path: C:\Users\User01\AppData\Local\Apps\2.0\G0PQRP9W.DW0\J1VMY7HW.TKT\calgo_2b1d787f64b7eb41_0001.001e_649829480e6aefdd\cAlgo.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 70d923e1-6367-4e73-bf84-8a35fd15db9d
Faulting package full name: 
Faulting package-relative application ID: 

---

Fault bucket 120318424629, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: cAlgo.exe
P2: 1.30.58489.34659
P3: 55d8d9fd
P4: clr.dll
P5: 4.6.96.0
P6: 55b96716
P7: c0000005
P8: 000000000000e16e
P9: 
P10: 

Attached files:
C:\Users\User01\AppData\Local\Temp\WER943.tmp.WERInternalMetadata.xml
C:\Users\User01\AppData\Local\Temp\WER11BF.tmp.appcompat.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_cAlgo.exe_2ab9e13edb4f7c2e2faf4e765855bc2b4798d37_b126fcd0_1e831316

Analysis symbol: 
Rechecking for solution: 0
Report Id: 70d923e1-6367-4e73-bf84-8a35fd15db9d
Report Status: 1
Hashed bucket: 8f0a548ae781a48ac72d08502c83e275

---

 

@moneybiz

Spotware
16 Sep 2015, 06:37

Dear Trader,

We kindly ask you to perform the following steps:

  1. Uninstall cAlgo

  2. Go ‘My Documents’ delete any cAlgo folders

  3. Enter the below in the SEARCH bar of your PC’s start menu: “%LOCALAPPDATA%”

  4. Open folder “LOCAL”, then “APPS” and delete the “2.0” folder

  5. Uninstall .NET framework from your computer (restart may be required)

  6. Install the latest .NET framework and restart your computer

  7. Try to install cAlgo again.
@Spotware

moneybiz
16 Sep 2015, 12:11

RE:

Spotware said:

Dear Trader,

We kindly ask you to perform the following steps:

  1. Uninstall cAlgo

  2. Go ‘My Documents’ delete any cAlgo folders

  3. Enter the below in the SEARCH bar of your PC’s start menu: “%LOCALAPPDATA%”

  4. Open folder “LOCAL”, then “APPS” and delete the “2.0” folder

  5. Uninstall .NET framework from your computer (restart may be required)

  6. Install the latest .NET framework and restart your computer

  7. Try to install cAlgo again.

Doesn't work.

You can't uninstall .NET 4.6 framework which comes builtin with Windows 10.

The other steps I tried doesn't help.

Faulting module name: clr.dll, version: 4.6.96.0, time stamp: 0x55b96716

From the above line I think you need to compile cAlgo with .NET 4.6 installed or target the 4.6 directly.

 

@moneybiz

9544315
17 Feb 2016, 10:54

Any update on ctrader and calgo working with .net 4.6 .

I'm having issues and I suspect some sort of incompatibility exception thrown because of ctrader/calgo not dealing properly with latest versions of .net.

 

Regards

Oltion Bregu

@9544315

Spotware
17 Feb 2016, 11:27

RE:

Dear Trader,

Could you please send us a screenshot showing the exception you receive?

In addition, we kindly ask you to perform a clean installation of cTrader, cAlgo.

Below you will find the instructions on how to perform a clean installation of cTrader. To prevent any errors the steps should be performed in the exact order they were written.

Windows 10 users should skip the steps 5 and 11.

  1. Close any running instance of cTrader or cAlgo.

  2. Restart the computer.

  3. Hold down the Windows key and press R, this will open the Run dialog box. Enter appwiz.cpl to open the Programs and Features component of Windows.

  4. Uninstall cTrader (also cAlgo if installed),

  5. Uninstall .NET framework (restart may be required)

  6. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Local\Apps and press OK.

  7. Delete the 2.0 folder, and close Windows Explorer.

  8. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Roaming and press OK.

  9. Delete the following folders; cTrader, %BROKERNAME% cTrader, %BROKERNAME% cAlgo, %BROKERNAME% cTraderUsers, %BROKERNAME% -cTraderCommon then close Windows Explorer.

  10. On the Start Menu click on Documents, and rename the cAlgo and cTrader folders and restart his computer.

  11. Install the latest .NET from microsoft: https://www.microsoft.com/en-us/download/details.aspx?id=48130

  12. Restart the computer.

  13. Download and install cTrader (and cAlgo).

9544315 said:

Any update on ctrader and calgo working with .net 4.6 .

I'm having issues and I suspect some sort of incompatibility exception thrown because of ctrader/calgo not dealing properly with latest versions of .net.

 

Regards

Oltion Bregu

 

@Spotware

hurricane100388
16 Sep 2016, 23:26

RE: RE:

Spotware said:

Dear Trader,

Could you please send us a screenshot showing the exception you receive?

In addition, we kindly ask you to perform a clean installation of cTrader, cAlgo.

Below you will find the instructions on how to perform a clean installation of cTrader. To prevent any errors the steps should be performed in the exact order they were written.

Windows 10 users should skip the steps 5 and 11.

  1. Close any running instance of cTrader or cAlgo.

  2. Restart the computer.

  3. Hold down the Windows key and press R, this will open the Run dialog box. Enter appwiz.cpl to open the Programs and Features component of Windows.

  4. Uninstall cTrader (also cAlgo if installed),

  5. Uninstall .NET framework (restart may be required)

  6. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Local\Apps and press OK.

  7. Delete the 2.0 folder, and close Windows Explorer.

  8. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Roaming and press OK.

  9. Delete the following folders; cTrader, %BROKERNAME% cTrader, %BROKERNAME% cAlgo, %BROKERNAME% cTraderUsers, %BROKERNAME% -cTraderCommon then close Windows Explorer.

  10. On the Start Menu click on Documents, and rename the cAlgo and cTrader folders and restart his computer.

  11. Install the latest .NET from microsoft: https://www.microsoft.com/en-us/download/details.aspx?id=48130

  12. Restart the computer.

  13. Download and install cTrader (and cAlgo).

9544315 said:

Any update on ctrader and calgo working with .net 4.6 .

I'm having issues and I suspect some sort of incompatibility exception thrown because of ctrader/calgo not dealing properly with latest versions of .net.

 

Regards

Oltion Bregu

 

Has someone found a solution? I'm having the same issues with cTrader

@hurricane100388

Spotware
20 Sep 2016, 12:26

RE: RE: RE:

hurricane100388 said:

Has someone found a solution? I'm having the same issues with cTrader

Dear Trader, if non of the above instructions have worked for you, please send some details from Microsoft Event Viewer in order to collect additional information when the crash occurs. You can launch Event Viewer by pressing the Windows Key + X and you should find it as the third option in the list.

You should look in the right hand menu for “Windows Logs” > “Application”. In the central grid you need to find an “Error” where the source is “Application Error” and the "Faulting application name" in the general tab refers to cAlgo or cTrader.

Please copy + paste the description in both “General” and “Details” tab and send that to us. This section can be found underneath the list of events. 

Please send this to feedback@spotware.com and we will take a look. 

Thank you. 

 

@Spotware
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