Cannot connect after update

Spotware
03 Aug 2015, 16:58

Dear Trader,

We recommend you to uninstall the application, clear your ClickOnce cache and try to install the application again.

To clear your ClickOnce cache, please perform the following steps:

1. Hold down the Win key and press R. The Run box should appear.

2. Into the Open field, enter %LOCALAPPDATA%\Apps for Windows 8.1, Windows 7, and Windows Vista or %USERPROFILE%\Local Settings\Application Data\Apps for Windows XP

3. Then click OK.

4. This will open Windows Explorer.

5. Delete the folder names 2.0

6. Reinstall the application.

vietdang
04 Aug 2015, 09:23

RE:

Hi,

Instructions followed exactly and the problem is still there.

***

PLATFORM VERSION INFO
    Windows             : 6.2.9200.0 (Win32NT)
    Common Language Runtime     : 4.0.30319.34014
    System.Deployment.dll         : 4.0.30319.34243 built by: FX452RTMGDR
    clr.dll             : 4.0.30319.34014 built by: FX45W81RTMGDR
    dfdll.dll             : 4.0.30319.34243 built by: FX452RTMGDR
    dfshim.dll             : 6.3.9600.16384 (winblue_rtm.130821-1623)

SOURCES
    Deployment url            : file:///C:/Users/Administrator/Desktop/Pepperstone%20cAlgo.appref-ms%7C
                        Server        : nginx
    Deployment Provider url        : http://pepperstone.ctrader.com/cAlgo.application
    Application url            : http://dl.c-trader.com/pepperstone/cAlgo%20AppFiles/1.30.58489.34635/cAlgo.exe.manifest
                        Server        : ECAcc (fcn/40BF)

ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of C:\Users\Administrator\Desktop\Pepperstone cAlgo.appref-ms| resulted in exception. Following failure messages were detected:
        + Deployment and application do not have matching security zones.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

WARNINGS
    There were no warnings during this operation.

OPERATION PROGRESS STATUS
    * [8/4/2015 8:22:15 AM] : Activation of C:\Users\Administrator\Desktop\Pepperstone cAlgo.appref-ms| has started.
    * [8/4/2015 8:22:15 AM] : Performing necessary update check as specified by the deployment.
    * [8/4/2015 8:22:15 AM] : Consuming new update.
    * [8/4/2015 8:22:15 AM] : Installation of the application has started.

ERROR DETAILS
    Following errors were detected during this operation.
    * [8/4/2015 8:22:15 AM] System.Deployment.Application.InvalidDeploymentException (Zone)
        - Deployment and application do not have matching security zones.
        - Source: System.Deployment
        - Stack trace:
            at System.Deployment.Application.DownloadManager.DownloadApplicationManifest(AssemblyManifest deploymentManifest, String targetDir, Uri deploymentUri, IDownloadNotification notification, DownloadOptions options, Uri& appSourceUri, String& appManifestPath)
            at System.Deployment.Application.DownloadManager.DownloadApplicationManifest(AssemblyManifest deploymentManifest, String targetDir, Uri deploymentUri, Uri& appSourceUri, String& appManifestPath)
            at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
            at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
            at System.Deployment.Application.ApplicationActivator.ConsumeUpdatedDeployment(SubscriptionState& subState, ActivationDescription actDesc)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentUpdate(SubscriptionState& subState, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.

Spotware
04 Aug 2015, 10:28

Dear Trader,

There are several reasons for this issue to happen. The most common reason is the oneClick cache.

Other reasons may be:

A previous installation file or a setup file is corrupted. In this case should uninstall any previous versions, download the installation files from the originally hosted location and try to install the application again.

Maybe the registry was corrupted. In this case you should use a trusted third party tool to clean the registry. Additionally you should temporarily disable any antivirus program while trying to install the application.

vietdang
04 Aug 2015, 11:23

RE:

Hi,

I have uninstalled, redownloaded the installation file and reinstalled. No change.

Registry has been cleaned. No antivirus program is active on the machine that cAlgo is running. No change.

Spotware said:

Dear Trader,

There are several reasons for this issue to happen. The most common reason is the oneClick cache.

Other reasons may be:

A previous installation file or a setup file is corrupted. In this case should uninstall any previous versions, download the installation files from the originally hosted location and try to install the application again.

Maybe the registry was corrupted. In this case you should use a trusted third party tool to clean the registry. Additionally you should temporarily disable any antivirus program while trying to install the application.

Spotware
04 Aug 2015, 11:42

Dear Trader,

Could you also please uninstall the applications and .NET Framework 4 and then try to install the applications again?

vietdang
04 Aug 2015, 11:48

RE:

I found the solution:

The application url is going to http://dl.c-trader.com/   which of course is different to ctrader.com and that is why there is a mismatch int the security setting. Access is granted for *.ctrader.com and NOT c-trader.com

Please be careful with your selection of domain names next time.

Spotware said:

Dear Trader,

Could you also please uninstall the applications and .NET Framework 4 and then try to install the applications again?