play button freezes on my backtesting tab

phill.beaney
04 Nov 2024, 09:08

Play back button freezing

I have exactly the same problem, just started happening this morning. I can only run one back test and then play button freezes. Restarting ctrader allows you to run one back test then play button freezes but everything else on the screen still seems active.

Shares4us
04 Nov 2024, 14:01

RE: Play back button freezing

phill.beaney said: 

I have exactly the same problem, just started happening this morning. I can only run one back test and then play button freezes. Restarting ctrader allows you to run one back test then play button freezes but everything else on the screen still seems active.

same sort of problem here.
optimization ran for about 80 runs and then freezed. gave error it couldn't find some optimization log file on everey run

ctid5996231
04 Nov 2024, 18:27

I'm having something similar.

While developing cBots and Plugins I find that after a few times making changes and rebuilding the code, the plugin / bot either doesn't run or, in backtesting the play button is “greyed out” i.e. a darker shade of green than it should be. Restarting cTrader fixes the issue.

Hope someone figures out what it is :)

Mat

tmfd
04 Nov 2024, 20:34 ( Updated at: 05 Nov 2024, 10:17 )

Same issue here, can only run one backtest the have to restart platform, very annoying.

AliceMagenta
05 Nov 2024, 02:00 ( Updated at: 05 Nov 2024, 08:02 )

I have the same problem.  It was working okay with the previous version.  

padmikads
05 Nov 2024, 11:44 ( Updated at: 05 Nov 2024, 12:20 )

RE: play button freezes on my backtesting tab

AliceMagenta said: 

I have the same problem.  It was working okay with the previous version.  

I have the same problem. Optimisation runs for about 50 rounds but then nothing. Once you stop it the play button is not working again even for backtesting. You have to restart Ctrader but the issue comes up again.

twoonetrade
05 Nov 2024, 12:23 ( Updated at: 05 Nov 2024, 12:43 )

Re: play button freezes on my backtesting tab

I'm encountering the same problem with cTrader v5.0.40.33090. The start button is disabled after approximately 9-10 backtesting runs. It seems to be a recurring issue that requires a program restart to resolve. I hope the cTrader Dev Team addresses this bug soon.

andrew.cohen
05 Nov 2024, 17:40 ( Updated at: 06 Nov 2024, 06:07 )

Swiftest Workaround

Having the same problem.

The quickest workaround I've found is to briefly disable and re enable my network connection to prompt cTrader to reconnect.

BBMG
05 Nov 2024, 22:08

Same problem here!

wayne.harray
05 Nov 2024, 22:57 ( Updated at: 06 Nov 2024, 06:07 )

So…who knows how to contact Spotware and get the problem resolved?

phill.beaney
06 Nov 2024, 16:04

RE: play button freezes on my backtesting tab

wayne.harray said: 

So…who knows how to contact Spotware and get the problem resolved?

I logged a support call on their "Report Technical issue" page, but jugging by the lack of feedback on the forum their busy trying to fix things. Hopefully we'll get some feedback soon.

padmikads
06 Nov 2024, 22:51 ( Updated at: 07 Nov 2024, 06:56 )

RE: RE: play button freezes on my backtesting tab

padmikads said: 

AliceMagenta said: 

I have the same problem.  It was working okay with the previous version.  

I have the same problem. Optimisation runs for about 50 rounds but then nothing. Once you stop it the play button is not working again even for backtesting. You have to restart Ctrader but the issue comes up again.

PanagiotisCharalampous  @PanagiotisCharalampous is the cTrader team aware of this issue? I've already reported it through the cTrader desktop software but didn't get any response. Thank you.

andrew.cohen
07 Nov 2024, 04:36

RE: RE: play button freezes on my backtesting tab

phill.beaney said: 

wayne.harray said: 

So…who knows how to contact Spotware and get the problem resolved?

I logged a support call on their "Report Technical issue" page, but jugging by the lack of feedback on the forum their busy trying to fix things. Hopefully we'll get some feedback soon.

Pleased to say, so far, I've not seen the problem this morning. 👍

andrew.cohen
07 Nov 2024, 04:36

RE: RE: play button freezes on my backtesting tab

phill.beaney said: 

wayne.harray said: 

So…who knows how to contact Spotware and get the problem resolved?

I logged a support call on their "Report Technical issue" page, but jugging by the lack of feedback on the forum their busy trying to fix things. Hopefully we'll get some feedback soon.

Pleased to say, so far, I've not seen the problem this morning. 👍

PanagiotisCharalampous
07 Nov 2024, 07:07

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

padmikads
07 Nov 2024, 22:47 ( Updated at: 08 Nov 2024, 06:14 )

RE: play button freezes on my backtesting tab

PanagiotisCharalampous said: 

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

Thank you. The issue seems to have been resolved.

RazorTrading
04 Dec 2024, 20:31 ( Updated at: 05 Dec 2024, 06:47 )

RE: play button freezes on my backtesting tab

PanagiotisCharalampous said: 

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

Today I left my PC optimizing a bot, came back after 3h and the system was totally unresponsive. I had to kill cTrader from the task manager, it happened twice already, I don't seem to be able to complete a full optimization round.

Anything info I can gather? I am on cTrader 5.0.46.

Thanks

PanagiotisCharalampous
05 Dec 2024, 07:23

RE: RE: play button freezes on my backtesting tab

RazorTrading said: 

PanagiotisCharalampous said: 

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

Today I left my PC optimizing a bot, came back after 3h and the system was totally unresponsive. I had to kill cTrader from the task manager, it happened twice already, I don't seem to be able to complete a full optimization round.

Anything info I can gather? I am on cTrader 5.0.46.

Thanks

Hi there,

Please create a separate thread, describe the issue in detail and send us some troubleshooting information so that we can investigate further.

Best regards,

Panagiotis

RazorTrading
05 Dec 2024, 12:51 ( Updated at: 05 Dec 2024, 13:53 )

RE: RE: RE: play button freezes on my backtesting tab

PanagiotisCharalampous said: 

RazorTrading said: 

PanagiotisCharalampous said: 

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

Today I left my PC optimizing a bot, came back after 3h and the system was totally unresponsive. I had to kill cTrader from the task manager, it happened twice already, I don't seem to be able to complete a full optimization round.

Anything info I can gather? I am on cTrader 5.0.46.

Thanks

Hi there,

Please create a separate thread, describe the issue in detail and send us some troubleshooting information so that we can investigate further.

Best regards,

Panagiotis

Thanks for your reply. This issue is already mentioned in several threads and I think you said in one of them that it's been reproduced and investigated for a hotfix, so I will not open a new thread, even because I wouldn't know what to report. cTrader just hangs completely when optimizing a bot after 3h or so and all I can do is just kill it from the task manager.
I will just wait for the next update, thank you.