Bot crash trubleshot

PanagiotisCharalampous
28 Aug 2024, 10:07

Hi there,

Share your cBot code and send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

kyosuke
28 Aug 2024, 12:32 ( Updated at: 29 Aug 2024, 05:15 )

RE: Bot crash trubleshot

PanagiotisCharalampous said: 

Hi there,

Share your cBot code and send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Ok sent…I sent it from another user's cTrader but please refer to me for follow up. Thanks you.

firemyst
29 Aug 2024, 01:45 ( Updated at: 29 Aug 2024, 05:15 )

See this thread as well, as I'm having similar issues that gives the same error, and am hoping Spotware is actually investigating it:

https://ctrader.com/forum/ctrader-algo/44559/#post-112763

firemyst
30 Aug 2024, 01:01 ( Updated at: 30 Aug 2024, 05:10 )

RE: Bot crash trubleshot

PanagiotisCharalampous said: 

Hi there,

Share your cBot code and send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

HI @PanagiotisCharampous:

This is another thread where I'm clearly subscribed, but have received no email notifications of any replies again.

Screen capture showing I'm subscribed:

Before you say anything, there are no emails in any spam/junk folder either.

There's definitely an issue here. 

I've noticed so far on all the threads where this has happened, it has been on those where my posts were awaiting moderation before being posted.

PanagiotisCharalampous
02 Sep 2024, 08:32

RE: RE: Bot crash trubleshot

kyosuke said: 

PanagiotisCharalampous said: 

Hi there,

Share your cBot code and send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Ok sent…I sent it from another user's cTrader but please refer to me for follow up. Thanks you.

Hi there,

We need the troubleshooting for the session that experiences the problem. Can you please send it again?

Best regards,

Panagiotis

kyosuke
02 Sep 2024, 10:49 ( Updated at: 03 Sep 2024, 05:12 )

RE: RE: RE: Bot crash trubleshot

PanagiotisCharalampous said: 

kyosuke said: 

PanagiotisCharalampous said: 

Hi there,

Share your cBot code and send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Ok sent…I sent it from another user's cTrader but please refer to me for follow up. Thanks you.

Hi there,

We need the troubleshooting for the session that experiences the problem. Can you please send it again?

Best regards,

Panagiotis

I've sent you the informations from the session which was recreated after the error…I think that's the only thing I could do, no? BTW, it's a randomic crash so I can't give you instructions on how to reproduce it…

kyosuke
02 Sep 2024, 10:51 ( Updated at: 03 Sep 2024, 05:12 )

RE: Bot crash trubleshot

firemyst said: 

See this thread as well, as I'm having similar issues that gives the same error, and am hoping Spotware is actually investigating it:

https://ctrader.com/forum/ctrader-algo/44559/#post-112763

 

Hi, my problem is that the bot crashes…then it starts again automatically after few seconds. Maybe you see it being still active for this reason?

PanagiotisCharalampous
03 Sep 2024, 05:27

RE: RE: RE: RE: Bot crash trubleshot

kyosuke said: 

PanagiotisCharalampous said: 

kyosuke said: 

PanagiotisCharalampous said: 

Hi there,

Share your cBot code and send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Ok sent…I sent it from another user's cTrader but please refer to me for follow up. Thanks you.

Hi there,

We need the troubleshooting for the session that experiences the problem. Can you please send it again?

Best regards,

Panagiotis

I've sent you the informations from the session which was recreated after the error…I think that's the only thing I could do, no? BTW, it's a randomic crash so I can't give you instructions on how to reproduce it…

I am a bit confused. You said you “sent it from another user's cTrader”. So I am not sure from where exactly you sent the troubleshooting. Your troubleshooting is missing the cBot code. Can you please share it here? 

kyosuke
03 Sep 2024, 05:49 ( Updated at: 03 Sep 2024, 08:48 )

RE: RE: RE: RE: RE: Bot crash trubleshot

PanagiotisCharalampous said: 

kyosuke said: 

PanagiotisCharalampous said: 

kyosuke said: 

PanagiotisCharalampous said: 

Hi there,

Share your cBot code and send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

Ok sent…I sent it from another user's cTrader but please refer to me for follow up. Thanks you.

Hi there,

We need the troubleshooting for the session that experiences the problem. Can you please send it again?

Best regards,

Panagiotis

I've sent you the informations from the session which was recreated after the error…I think that's the only thing I could do, no? BTW, it's a randomic crash so I can't give you instructions on how to reproduce it…

I am a bit confused. You said you “sent it from another user's cTrader”. So I am not sure from where exactly you sent the troubleshooting. Your troubleshooting is missing the cBot code. Can you please share it here? 

how can you be confused? the bot is running on another user's cTrader and i sent you the data from there…is this so strange? and i posted the entire bot in the message box which opens pushing ctrl+alt+shift+t. I'm obviously not publishing it here publicly, how can you ask me to do this?!