When running cBots they keep disconnecting on a regular basis. I've been running cBots on several computers/VPSs with 2 different brokers (IC Markets and Pepperstone), via CLI and the Windows app, both on the brokers app and Sptoware app and the bots keeps disconnect every several hours or days FOR NO REASON. Even a simple bot which the only thing it does is monitoring the Server.Disconnected event get disconnected. This NOT am unstable connection, hardware or performance problems and it happens for a very long time (at least months). I've been this tracking this issue all the way back to 2016 (!) as can be seen, for example, in this link: cTrader Forum - cTrader account disconnection
Does anyone else encountered this issue as well? Does it has a solution?
PanagiotisChar
31 Oct 2023, 07:40
( Updated at: 31 Oct 2023, 07:51 )
Hi Eynt,
In general, this is normal when you connect somewhere over the internet. Even if your connection is stable, there are several hops your messages need to go through to reach to the server. If you think that this happens more often that what could be considered as normal, you can send send some troubleshooting information the next time this happens. Paste a link to this discussion inside the text box before you submit it.
I am still invastigating this issue. I have 2 questions:
Is there away to control the OnServerDisconnected timeout or any other variables which are related to a connection/disconnection issue? Either by code, GUI or CLI
Is seems that some disconnections (but not all) happenes at the same time on several computers. Those disconnections happened only on Pepperstone and not IC Markets. This suggests its a broker related issue and not a local one. Is there a known disconnection issue with Pepperstone?
I am still invastigating this issue. I have 2 questions:
Is there away to control the OnServerDisconnected timeout or any other variables which are related to a connection/disconnection issue? Either by code, GUI or CLI
Is seems that some disconnections (but not all) happenes at the same time on several computers. Those disconnections happened only on Pepperstone and not IC Markets. This suggests its a broker related issue and not a local one. Is there a known disconnection issue with Pepperstone?
Hi eynt
I am not sure what do you mean, can you elaborate?
There is no known disconnection issue at the moment. If it happens again, please post the exact time and proxy you are using and I will investigate further.
For example, is there a way to configure that the amount of seconds which requires for the OnServerDisconnected to be triggered. Another example - controls the way cTrader bot behaves after a disconnection/reconnection such as no change of behaivor, complete stop of the bot, things of that sort.
What do you mean by the proxy I am using, where can I find this information?
For example, is there a way to configure that the amount of seconds which requires for the OnServerDisconnected to be triggered. Another example - controls the way cTrader bot behaves after a disconnection/reconnection such as no change of behaivor, complete stop of the bot, things of that sort.
What do you mean by the proxy I am using, where can I find this information?
eynt
06 Nov 2023, 21:50
( Updated at: 21 Dec 2023, 09:23 )
RE: RE: RE: RE: Repeated Disconnections
Hello
The problem keeps happeninng. I had 3 disconnections in 24 hours, on 2 different computers. I will send the troubleshooting information. Proxy information attached below.
eynt
06 Nov 2023, 21:53
( Updated at: 21 Dec 2023, 09:23 )
RE: RE: RE: RE: RE: Repeated Disconnections
Hello
There's been a mix in the messages orders for some reason and I can't see the message I send a minute ago so I resend it here
The problem keeps happeninng. I had 3 disconnections in 24 hours, on 2 different computers. I will send the troubleshooting information. Proxy information attached below.
There's been a mix in the messages orders for some reason and I can't see the message I send a minute ago so I resend it here
The problem keeps happeninng. I had 3 disconnections in 24 hours, on 2 different computers. I will send the troubleshooting information. Proxy information attached below.
Your report did not log any disconnections. You need to send the troubleshooting not less than a couple of minutes after the disconnection happens.
Best regards,
Panagiotis
Hello
I am now reading again your reply and I'm not sure I understood. Does the troubleshooting information need to be MORE than 2 minutes after the disconnection or LESS?
Your report did not log any disconnections. You need to send the troubleshooting not less than a couple of minutes after the disconnection happens.
Best regards,
Panagiotis
Hello
I am now reading again your reply and I'm not sure I understood. Does the troubleshooting information need to be MORE than 2 minutes after the disconnection or LESS?
Thank you for your calrification
Hi eynt,
It should be “not more” :) So after you get a disconnection, send the troubleshooting as soon as possible
It should be “not more” :) So after you get a disconnection, send the troubleshooting as soon as possible
Hi,
It was not easy to catch the disconnections immediatly when it happens however I was able to do it now. I sent the troubleshoot immediately after with a reference to this thread. The proxy data is down, I am looking forward to hear from you about the matter.
It was not easy to catch the disconnections immediatly when it happens however I was able to do it now. I sent the troubleshoot immediately after with a reference to this thread. The proxy data is down, I am looking forward to hear from you about the matter.
It was not easy to catch the disconnections immediatly when it happens however I was able to do it now. I sent the troubleshoot immediately after with a reference to this thread. The proxy data is down, I am looking forward to hear from you about the matter.
Thanks
Hi
Is there anything new about the subject?
Thanks
Hi there,
We have received the troubleshooting and it is under investigation.
We have received the troubleshooting and it is under investigation.
Best regards,
Panagiotis
Hello
Since the last post there were much fewer disconnections (1-2 a week) and I thought this issue was taken care of. Unfortunattly since about a week ago the problem came back and there are disconnections every few hours (about 5-10 disconeections happend last week). I was able to send troubleshooting within 3-4 minutes of the disconnection with a reference to this post.
We have received the troubleshooting and it is under investigation.
Best regards,
Panagiotis
Hello
Since the last post there were much fewer disconnections (1-2 a week) and I thought this issue was taken care of. Unfortunattly since about a week ago the problem came back and there are disconnections every few hours (about 5-10 disconeections happend last week). I was able to send troubleshooting within 3-4 minutes of the disconnection with a reference to this post.
I'm looking forward to hear from you.
Thanks
Hi eynt,
Troubleshooting received, our team is investigating.
Disconnections keeps happaining, several times each week. I sent a technical report about 10-15 minutes after the disconnection with a refernce to this forum thread.
Disconnections keeps happaining, several times each week. I sent a technical report about 10-15 minutes after the disconnection with a refernce to this forum thread.
PanagiotisChar
31 Oct 2023, 07:40 ( Updated at: 31 Oct 2023, 07:51 )
Hi Eynt,
In general, this is normal when you connect somewhere over the internet. Even if your connection is stable, there are several hops your messages need to go through to reach to the server. If you think that this happens more often that what could be considered as normal, you can send send some troubleshooting information the next time this happens. Paste a link to this discussion inside the text box before you submit it.
@PanagiotisChar