Symbol 'EURUSD Re20' cached data not available or corrupted.

Created at 26 Aug 2023, 08:44
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
LI

linhdauhoi00

Joined 26.08.2023

Symbol 'EURUSD Re20' cached data not available or corrupted.
26 Aug 2023, 08:44


I got message:

  • 01/01/2020 07:00:00.000 | Symbol 'EURUSD Re20' cached data not available or corrupted.
  • 01/01/2020 07:00:00.000 | Symbol 'EURUSD Re20' cached data cleared.
  • 01/01/2020 07:00:00.000 | Failed to get symbol 'EURUSD': Symbol not found or has no quotes

What's happen and how can i solve this problem?

 

And can you show me how to get the number of a timeframe to calculate. example: Re20 → 20; tick100 → 100


@linhdauhoi00
Replies

PanagiotisChar
26 Aug 2023, 14:57 ( Updated at: 26 Aug 2023, 15:00 )

Hi there,

It's a known issue and as far as I know they are working on a fix. A workaround is to give your cBot Full Access rights.

Aieden Technologies

Need help? Join us on Telegram


@PanagiotisChar