Ctrader automate not working cached data not available or corrupted.

Created at 09 Aug 2023, 14:23

Joined 24.11.2022

Ctrader automate not working cached data not available or corrupted.
09 Aug 2023, 14:23

Hi, here is the error message when trying to do backtest :

08/07/2023 00:00:00.000 | CBot instance [Sample Trend cBot, EURUSD, h1] started.
08/07/2023 00:00:00.000 | Symbol 'EURUSD h1' cached data not available or corrupted.
08/07/2023 00:00:00.000 | Symbol 'EURUSD h1' cached data cleared.
08/07/2023 00:00:00.000 | Failed to get symbol 'EURUSD': Symbol not found or has no quotes.
08/07/2023 00:00:00.000 | CBot instance [Sample Trend cBot, EURUSD, h1] stopped.
Visual mode is working but backtest and Optimization not working

I've tried to clean cache, reinstall, change broker account, run as administrator, run fresh with new Windows user… impossible to get it working

No problem on my laptop same Ctrader version

Win 11 pro 64 Go ram, 1 Gb/s internet

Ctrader 4.8.19.19375

Please help

Regards

@jmfxmartin

Replies

Spotware
11 Aug 2023, 05:09

Dear trader,

Thank you for reporting this issue. In order to assist you we will need some more information. Therefore please follow the steps below

Try to reproduce the issue once more and send us send us some troubleshooting information. Paste a link to this discussion inside the text box/
Please reset your local data and try again. Let us know if this resolves the issue
Please let us know if you are using two different versions side by side.

Best regards,

cTrader Team

@Spotware

eliezer_barros
18 Dec 2023, 19:56 ( Updated at: 21 Dec 2023, 09:23 )

RE: Ctrader automate not working cached data not available or corrupted.

Spotware said:

Dear trader,
Thank you for reporting this issue. In order to assist you we will need some more information. Therefore please follow the steps below
Try to reproduce the issue once more and send us send us some troubleshooting information. Paste a link to this discussion inside the text box/
Please reset your local data and try again. Let us know if this resolves the issue
Please let us know if you are using two different versions side by side.
Best regards,
cTrader Team

I did this procedure and the problem is not solved.

Please, send me other alternative.

below a screen shoot of the problem.

@eliezer_barros

PanagiotisCharalampous
19 Dec 2023, 06:53 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE: Ctrader automate not working cached data not available or corrupted.

eliezer_barros said:

Spotware said:
Dear trader,
Thank you for reporting this issue. In order to assist you we will need some more information. Therefore please follow the steps below
Try to reproduce the issue once more and send us send us some troubleshooting information. Paste a link to this discussion inside the text box/
Please reset your local data and try again. Let us know if this resolves the issue
Please let us know if you are using two different versions side by side.
Best regards,
cTrader Team

I did this procedure and the problem is not solved.
Please, send me other alternative.
below a screen shoot of the problem.

Hi eliezer_barros,

You can try a clean installation and let us know if it resolves the problem

Best regards,

Panagiotis

@PanagiotisCharalampous

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