Unable to login

Created at 13 May 2023, 06:02
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M4

m4trader4

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Joined 19.09.2021

Unable to login
13 May 2023, 06:02

Dear CTrader Team,

Unable to login, cTrader gets struck with "Connecting to a/c..." , then after 2-3 attempts it gets connected, have reported technical issue with subject "connecting to a/c" "connecting to a/c - 2" "connecting to a/c - 3" "connecting to a/c - 4"

Regards

 

@m4trader4
Replies

m4trader4
15 May 2023, 06:20

RE:

m4trader4 said:

Dear CTrader Team,

Unable to login, cTrader gets struck with "Connecting to a/c..." , then after 2-3 attempts it gets connected, have reported technical issue with subject "connecting to a/c" "connecting to a/c - 2" "connecting to a/c - 3" "connecting to a/c - 4"

Regards

 

have reported technical issue "connecting to a/c - 5"

@m4trader4

m4trader4
15 May 2023, 12:06

RE: RE:

m4trader4 said:

m4trader4 said:

Dear CTrader Team,

Unable to login, cTrader gets struck with "Connecting to a/c..." , then after 2-3 attempts it gets connected, have reported technical issue with subject "connecting to a/c" "connecting to a/c - 2" "connecting to a/c - 3" "connecting to a/c - 4"

Regards

 

have reported technical issue "connecting to a/c - 5"

have reported technical issue with subject "connecting to a/c - 6"

@m4trader4

m4trader4
16 May 2023, 19:29

RE: RE: RE:

m4trader4 said:

m4trader4 said:

m4trader4 said:

Dear CTrader Team,

Unable to login, cTrader gets struck with "Connecting to a/c..." , then after 2-3 attempts it gets connected, have reported technical issue with subject "connecting to a/c" "connecting to a/c - 2" "connecting to a/c - 3" "connecting to a/c - 4"

Regards

 

have reported technical issue "connecting to a/c - 5"

have reported technical issue with subject "connecting to a/c - 6"

have reported technical issue with subject "connecting to a/c - 7"

@m4trader4

Spotware
17 May 2023, 08:49

Dear m4trader4,

Thank you for sending us troubleshooting information. Our team has received it and they are investigating the issue.

Best regards,

cTrader Team

@Spotware

m4trader4
18 May 2023, 14:07

RE:

Spotware said:

Dear m4trader4,

Thank you for sending us troubleshooting information. Our team has received it and they are investigating the issue.

Best regards,

cTrader Team

another troubleshooting submitted "connecting to a/c - 8"

@m4trader4
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