Symbol.Pipvalue zero value

Created at 03 May 2023, 00:03
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M4

m4trader4

Joined 19.09.2021

Symbol.Pipvalue zero value
03 May 2023, 00:03


Dear Support

I have a cBot which at OnStart() has double SymPipvalue = Symbol.Pipvalue. This cBot was working fine till yesterday (02/03/2023) all of sudden it started to give value of zero randomly across different symbols. Am with topfx. Its random even tried to set variable in  OnTick() it is producing the same result.

Regards


@m4trader4
Replies

m4trader4
03 May 2023, 00:11

RE:

Same issue is reported by another user

 

 

 


@m4trader4

m4trader4
03 May 2023, 07:56

RE: RE:

The same cBot works fine in 4.6.6.15391, the issue is with 4.7


@m4trader4

Spotware
03 May 2023, 09:03

Dear trader,

Please share with us a complete cBot code and the symbol you are using that would allow us to reproduce the problem.

Best regards,

cTrader Team


@Spotware

m4trader4
03 May 2023, 09:10

RE:

Dear CTrader team,

Cannot share the cBot as its very huge, its only one variable SymPipValue = Symbol.pipvalue is assigned at the OnStart(), after that there is no modification/assignment to variable in the whole of cBot. Only the SymPipValue data is used for computation. Its very random across symbols, i cannot reproduce the same.

Regards

 


@m4trader4

Spotware
03 May 2023, 12:47

Dear trader,

Can you at least provide us with a full screenshot of cTrader where we are able to see the following information?

  1. Account type and broker
  2. Deposit currency
  3. The value of Symbol.PipValue printed in the log

Best regards,

cTrader Team


@Spotware

m4trader4
06 May 2023, 16:40

RE:

Dear CTrader Team

Now this is happening with 4.6.6 also, It is random i tried to produce output with the print statement of Symbol.PipValue, could not reproduce the same. But it happens randomly.

I am using Topfx, ftmo both are having same issue there is another user has reported the same issue. Its an annoying and costly issue as it is used for lot calculation, SL, TP and for other calculation.

 

 


@m4trader4

Spotware
08 May 2023, 08:35

Dear m4trader4,

We need the information we asked for in our previous post.

Best regards,

cTrader Team


@Spotware

m4trader4
08 May 2023, 13:34

RE:

Spotware said:

Dear m4trader4,

We need the information we asked for in our previous post.

Best regards,

cTrader Team

Have sent email to community@ctrader.com with details

Regards


@m4trader4

m4trader4
18 May 2023, 14:09

RE: RE:

m4trader4 said:

Spotware said:

Dear m4trader4,

We need the information we asked for in our previous post.

Best regards,

cTrader Team

Have sent email to community@ctrader.com with details

Regards

When will the resolution be provided?


@m4trader4

Spotware
19 May 2023, 09:24

Dear m4trader4,

The issue will be resolved in one of the upcoming updates but we do not have an ETA at the moment.

Best regards,

cTrader Team


@Spotware