Custom indicator is showing suspended after installing on other PC's
Custom indicator is showing suspended after installing on other PC's
06 Dec 2022, 15:22
Hi, I created a custom indicator and gave it to a friend to install the cAlgo file , on one machine ( laptop ) is working , but when he tried to use it on other PC with the same trading account is getting a suspended error .
Why is that and how can we use the custom indicator with the same account from multiple PC's / Laptops ?
Thanks.
Replies
phaniophrero
07 Dec 2022, 17:13
RE:
Spotware said:
Dear trader.
Thanks for reporting this issue. Please provide us with the indicator source code and the next time this happens, please send us some troubleshooting information. Please also paste a link to this discussion inside the troubleshooting description.
Best regards,
cTrader Team
He has a new PC with Windows 11 fresh installed, could this be because of some plugins or some drivers that are missing ?
So as I said before he installed the indicator on his laptop and is working, but on his PC ( so another device ) and also using the same account on both laptop and PC, and he is not getting the error logs in his folders, so how can we know what is causing this if we don't have something that tells us where is the problem?
@phaniophrero
phaniophrero
08 Dec 2022, 18:41
RE:
Spotware said:
Dear trader.
In order for us to investigate further, we need the requested information.
Best regards,
cTrader Team
The source code has nothing to do with this, did you understand what I described in the first message? The Indicator works fine if a user is installing it on a single laptop or PC, but if someone is trying to use the same trading account and install this indicator on two or more laptops or PCs there is where the problem/error with "Suspended" shows.
So I don't want to share the source code here and make it public.
How can I debug this if the cTrader desktop app is not showing or creating the logs, or actually displaying some more information about this suspended error ?
@phaniophrero
PanagiotisChar
09 Dec 2022, 07:44
Hi there,
If you need Spotware to help you, then just follow their instructions. If they ask for something, it means they need it. You can't judge if something is needed for them or not. Obviously they are trying to recreate the same setup and investigate why the indicator is suspended. How would they do it without it? If you want to be helped, then help too :)
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@PanagiotisChar
phaniophrero
09 Dec 2022, 17:34
RE:
Spotware said:
Dear trader.
In order for us to investigate further, we need the requested information.
Best regards,
cTrader Team
Hi , do you have a private place where I can send you the source code ?
@phaniophrero
phaniophrero
12 Dec 2022, 21:56
RE:
Spotware said:
Dear trader.
You can send it to us to community@ctrader.com
Best regards,
cTrader Team
Hi , can you please take a look at this video to see what's wrong ? I also get this Suspended error even with the default indicators that cTrader comes with ...
@phaniophrero
phaniophrero
13 Dec 2022, 13:24
RE:
Spotware said:
Dear trader.
The video does not provide any useful information unfortunately.
Best regards,
cTrader Team
Hi , I just tried to use the indicator with other laptops and PCs and is working fine , so only this new PC with Windows 11 fresh install has this problem , could this be because of the CPU ? I mean all laptops that I've tried with have Intel CPU , but this PC that doesn't work has Ryzen CPU.
I don't know if that could be the problem , but this has nothing to do with the source code of the indicator since it's working fine on other laptops too.
What could be the problem of this PC why is getting this Suspended error even with the default indicators from cTrader not only with custom indicators ?
@phaniophrero
Spotware
07 Dec 2022, 08:33
Dear trader.
Thanks for reporting this issue. Please provide us with the indicator source code and the next time this happens, please send us some troubleshooting information. Please also paste a link to this discussion inside the troubleshooting description.
Best regards,
cTrader Team
@Spotware