Ctrader Automate Black Screen

Created at 15 May 2020, 16:57
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MyTradingAnxiety

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Joined 19.12.2019

Ctrader Automate Black Screen
15 May 2020, 16:57

Black Screen

My ctrader automate just shows a black screen when I click on it. It does not load or anything. Is there any way to fix this?

@MyTradingAnxiety
Replies

PanagiotisCharalampous
18 May 2020, 08:31

Hi Nofomo,

Can you please try a clean installation and let me know if it resolves the problem?

Best Regards,

Panagiotis 

Join us on Telegram

 

@PanagiotisCharalampous

MyTradingAnxiety
19 May 2020, 10:52

RE:

PanagiotisCharalampous said:

Hi Nofomo,

Can you please try a clean installation and let me know if it resolves the problem?

Best Regards,

Panagiotis 

Join us on Telegram

 

I have tried to do it but unfortunately it still does not work. Also, when I was following the instruction to delete the folders, there were no such folders: "%BROKERNAME% cAlgo, %BROKERNAME% cTraderUsers, %BROKERNAME% -cTraderCommon"

@MyTradingAnxiety

PanagiotisCharalampous
19 May 2020, 11:03

Hi Nofomo,

Can you please send us some troubleshooting information when this happens again? To do so, press Ctrl+Alt+Shit+T, paste a link to this thread in the text box and press submit. After that, close cTrader and delete the settings file located in C:\Users\<USER_NAME>\AppData\Roaming\<BROKER_NAME>-cTrader\Settings

Best Regards,

Panagiotis 

Join us on Telegram

@PanagiotisCharalampous
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