cAlgo blocks some positions and does not close them!

Created at 23 Jan 2014, 13:49
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
AN

anders

Follow

Joined 08.11.2013

cAlgo blocks some positions and does not close them!
23 Jan 2014, 13:49

cAlgo blocks some positions and does not close them!

Why? This does not happen the first time, yet it is simply locked particular pair, and on the other it's OK

sorry for my English

@anders
Replies

Spotware
23 Jan 2014, 14:22

We apologize for any inconvenience. We kindly ask you to press Shift+Ctrl+Alt+T. It will send us troubleshooting information.

@Spotware

anders
23 Jan 2014, 15:43

When locked the next time I press Shift + Ctrl + Alt + T

@anders

anders
24 Jan 2014, 11:17

Today was blocked USDNOK and I pressed the keys in ~ 6 am Moscow time (UTC +4).  Pressed 3 times to get information to SPOTWARE

 

SORRY FOR MY ENGLISH

@anders

Spotware
24 Jan 2014, 16:11

Based on the logs you sent us it seems that the specific symbol was not active during those hours. Please contact your broker for further inquiries.

@Spotware

anders
24 Jan 2014, 16:25

ok

thanks

@anders
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.