Reconciliation Error

Created at 22 Nov 2013, 00:51
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
RK

rkokerti

Follow

Joined 28.06.2012

Reconciliation Error
22 Nov 2013, 00:51

Dear Support,

Can you please tell me, what this error message means? This happened almost 3 minutes after that new candle opened.

In this case OnBar() doesn't works in my robot! But same error message comes, if I try to open position manually as well.

@rkokerti
Replies

Spotware
22 Nov 2013, 12:58

Reconciliation is an internal process which starts after disconnection, to reconcile incoming and processed deals and for this reason the server does not accept any new orders.

@Spotware

rkokerti
22 Nov 2013, 13:27

Thanks for your answer, but what is your advice? How can I use robots at midnight (when new candle opens)?

Server dosen't accept any new order, but new candle is there! So OnBar() method is not working....

 

@rkokerti

Spotware
02 Dec 2013, 12:51

We have reconfigured our servers in order to avoid such situations in future. Please tell us if you face something like this one more time.

Thank you for your report.

@Spotware

danimy16
01 May 2019, 17:20

Reconciliation error.

Please i need help i cant do anything with ctrader and i have a trade open.

I want to close my trade and i cant.

 

@danimy16

PanagiotisCharalampous
06 May 2019, 11:11

Hi danimy16,

Thanks for posting in our forum. Do you still have problems with this?

Best Regards,

Panagiotis

@PanagiotisCharalampous
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.