Robot execution error

Issues:

-         When I start to use cAlgo more than half a year, there was no problem with the execution time of the robots.

-         Nowadays, I use 2 robots with all 25 instances (one of robot with 12 instances, and the other with 13 instances)

-         I use cAlgo in two different cities, on two different computers, and with two different internet service providers, but none of them works properly.

-         When the time comes to new candle opens (timeframe 12 hours), the cAlgo fully crashes, the internet connection lost and my robots are not working.

-         At this time, in case of 90% of executions has got error message „technical error”. For me it’s a meaningless message, because I don’t know what the real cause of failure. In such cases, I have to open new positions manually, that takes 30-40 minutes because during this time the connection with server interrupted every minute. Where are the opening prices at this time?! Please try to tell me what is the problem? Maybe the instances are too much, or the internet too slow (30/3 Mbps), or my computers are weak (Intel i3, 4GB RAM, WinXP), or what?

-         Previously I shared my code of robots with the support but I don’t get feedback that the code has error. And Support said that working to solve the problem, and in next release will be good, but nothing was happened.

I’m telling you very seriously, I like this cAlgo, because very innovative, packed with great features, and user friendly, and Support also good, but trade execution for me is extremely poor!

Please help me to find the reason of issues and solve that.

And my last question. Another user has similar problem or I’m alone with this?

Thanks!