Windows 8 Bar problem

Created at 13 Sep 2013, 18:30
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Futuresmo

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Joined 13.09.2013

Windows 8 Bar problem
13 Sep 2013, 18:30

Hi

I am running both cTrader and cAlgo on Windows 8 and there seem to be issue with the charts. The bars are not being printed as they are formed. Thanks

 

@Futuresmo
Replies

cAlgo_Fanatic
16 Sep 2013, 17:04

Hello,

We are looking into this issue. In order to expedite our investigation we would like to request you to send us some information if possible to engage@spotware.com

1. Run "dxdiag" command and click Save All Information. Send us the DxDiag.txt file. (Please see run command if you are not familiar with this)

2. Record a video while putting some objects on the chart (like lines, rectangles, circles, text, etc.)

3. Record a video while re-sizing the chart, re-sizing the application window and changing chart modes.

(For recording video see: http://windows.microsoft.com/en-us/windows-8/camera-app-faq)


We appreciate your help in this matter.

@cAlgo_Fanatic

Spotware
25 Oct 2013, 10:10

This can be resolved by updating to Windows 8.1.

@Spotware
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