Windows 8 Bar problem

Created at 13 Sep 2013, 18:30
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
FU

Futuresmo

Follow

Joined 13.09.2013

Windows 8 Bar problem
13 Sep 2013, 18:30

Hi

I am running both cTrader and cAlgo on Windows 8 and there seem to be issue with the charts. The bars are not being printed as they are formed. Thanks

 

@Futuresmo
Replies

cAlgo_Fanatic
16 Sep 2013, 17:04

Hello,

We are looking into this issue. In order to expedite our investigation we would like to request you to send us some information if possible to engage@spotware.com

1. Run "dxdiag" command and click Save All Information. Send us the DxDiag.txt file. (Please see run command if you are not familiar with this)

2. Record a video while putting some objects on the chart (like lines, rectangles, circles, text, etc.)

3. Record a video while re-sizing the chart, re-sizing the application window and changing chart modes.

(For recording video see: http://windows.microsoft.com/en-us/windows-8/camera-app-faq)


We appreciate your help in this matter.

@cAlgo_Fanatic

Spotware
25 Oct 2013, 10:10

This can be resolved by updating to Windows 8.1.

@Spotware
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.