System Exception Error

Created at 27 Nov 2018, 09:13
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
lec0456's avatar

lec0456

Follow

Joined 14.11.2012

System Exception Error
27 Nov 2018, 09:13

While backtesting cTrader is throwing a system exception error while downloading tick data. See image:

Please let me know how to fix it.

@lec0456
Replies

PanagiotisCharalampous
27 Nov 2018, 11:13

Hi lec0456,

Can you please provide us with the following information?

  1. Is it a Demo or Live account?
  2. Symbol
  3. Backtesting Period.
  4. Timeframe.
  5. Data source (ticks or bars).

Best Regards,

Panagiotis

@PanagiotisCharalampous

lec0456
27 Nov 2018, 11:28

1. Live account

2. EURUSD

3. 1/1/16 - 1/7/16 however, it has appeared for earlier periods

4. M15

5. Tickdata

It seems to throw the error, then i have to keep running the backtest until it appears to load all the data at which point it starts to run.

 

@lec0456

lec0456
27 Nov 2018, 11:30

This error has never appeared before the 3.3 update.  Also, the data was previously loaded by 3.0 and previous versions. It seems that the 3.3 update requires reloading the tick data.

@lec0456

PanagiotisCharalampous
27 Nov 2018, 17:56

Hi lec0456,

The exception happens if your network connectivity is lost. Regarding 3.3, indeed it reloads tick data since we changed the format and new tick data needs to be downloaded again.

Best Regards,

Panagiotis

@PanagiotisCharalampous
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
The services provided by Spotware Systems Ltd. are not available to citizens or residents of the USA. Neither is the information on our websites directed toward soliciting citizens or residents of the USA.